Technical Account Manager, SIEM, Security Analytics

Anomali

Technical Account Manager at Anomali drives customer success through technical expertise in AI-Powered security operations. Collaborate with customers to achieve security operations and threat intelligence goals.

Posted 5/28/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsSplunk

About the role

Key responsibilities & impact

Serve as an Anomali Platform power user; help our customers achieve success with the technology
Build strong customer relationships, especially with key customer stakeholders
Address customer’s technical requests; proactively identify and resolve issues
Provide advice, guidance, and technical know-how to ensure successful usage and adoption
Manage customer expectations while holding them accountable
Be your customer’s advocate and internal champion
Promote advocacy
Track key account metrics; communicate progress to internal and external stakeholders
Engage with the Onboarding Engineers to ensure a smooth transition
Engage with Technical Support to ensure speedy resolution of customer issues
Engage with Engineering to resolve customer reported issues
Partner with Sales to ensure an exceptional customer experience
Engage with Product Management to promote customer feature requests

Requirements

What you’ll need

Bachelor's degree in Computer Science, Engineering, or a related field. Additional 3 years of relevant experience considered in lieu of degree.
Proven experience (5+ years) in a technical customer success, solutions engineering, sales engineering, or similar role, preferably in a SaaS or technology company with experience in cybersecurity technologies and architectures including coverage areas:
o SOAR
o SIEM
o Firewalls
o EDR / XDR
o Security Controls & Logs
Significant experience working in enterprise accounts, SecOps, and Threat Intel
Expertise with at least one SIEM product (Splunk, QRadar, Arcsight, etc)
Strong grasp of general networking concepts and proficiency with various Operating Systems; proficiency with relevant log telemetry (network, Identity, etc)
Experience in managing multiple stakeholders and projects as a lead and team player
Customer-first attitude; a listener who is customer-oriented and attentive to their needs
Critical thinker with problem-solving skills; enjoys solving technical and challenging issues
Works well under pressure with a high tempo of operations
Exceptional communication, presentation, and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences
Experience in using Gainsight, SalesForce, and JIRA
Willing to travel up to 25% of the time.
Fluent in English (written and verbal communications)
Located in and authorized to work in the UK.

Benefits

Comp & perks

Equal opportunity for employment
Special assistance for applicants with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successsolutions engineeringsales engineeringcybersecurity technologiesSOARSIEMFirewallsEDRXDRlog telemetry

Soft Skills

customer-first attitudecritical thinkerproblem-solving skillscommunication skillspresentation skillsinterpersonal skillsability to manage multiple stakeholdersteam playerlistenerattentive to customer needs