Customer Support

• Act as the primary point of contact for customer inquiries, offering timely and professional support through phone, email, and live chat.
• Efficiently and effectively resolve customer issues, aiming for first-call resolutions whenever possible.
• Recognise and escalate complex issues to the appropriate team members for thorough investigation and resolution.
• Work collaboratively with cross-functional teams to create and implement customer service processes and best practices.
• Proactively seek out opportunities to enhance the customer experience and share suggestions for process enhancements.
• Foster and nurture relationships with customers, engaging with them to better understand their needs and challenges.
• Conduct product demonstrations and training sessions for customers, ensuring they are equipped to make the most of our software.

Customer Experience Specialist

Customer Service Incident Coordinator, Greek Speaking

Head of Customer Experience

Customer Service Representative – Part Time

Director, Customer Support – EMEA

Customer Service Representative