Senior Salesforce Administrator
ANNA (Allied Network for Neurodevelopmental Advancement)
full-time
Posted on:
Location Type: Remote
Location: Philippines
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Salary
💰 $12,000 - $18,000 per year
Job Level
About the role
- Serve as the first voice families hear — answering every call with warmth, patience, and genuine care, and ensuring they are connected to the right person quickly and thoughtfully.
- Return all voicemails from families and prospective clients within 1 business day.
- Coordinate on-demand interpreter services as needed to ensure families who communicate in languages other than English receive the same quality of support from the very first call.
- Conduct basic intake screenings using ANNA’s approved questionnaire to determine whether interested families may be an appropriate fit for our services.
- Coordinate the scheduling of developmental evaluations in close partnership with the clinical team, ensuring families experience a smooth and reassuring transition from first contact to first appointment.
- Maintain a positive, supportive, and professional tone for all communications.
- Demonstrate strong customer service skills.
- Serve as a visible ambassador of ANNA's values (Growth, Excellent Care, Kindness, Inclusion, and Teamwork), ensuring that every family, regardless of background, language, or circumstance, feels welcomed, respected, and genuinely supported from the very first call.
- Complete the forms to request PT1 (MassHealth authorizations for state-sponsored transportation) for new clients.
- Provide general administrative support for duties as assigned by the Director of Operations.
- Uphold confidentiality, adhering to all HIPAA and ANNA privacy policies.
- Record all correspondence (phone, email) with families, prospective clients and current clients in the appropriate Lumary profile immediately upon completion.
Requirements
- Education: Bachelor’s degree or high school diploma (or equivalent).
- Experience: Minimum of 1 year experience in customer service, administrative support or similar role with the US base company
- English: Strong English fluency required, both written and verbal. Candidates must be comfortable holding warm, detailed conversations with families who may be distressed, confused, or navigating a new diagnosis
- Strong interpersonal and communication skills, including comfort supporting families through stressful or emotionally complex situations
- Proven ability to communicate responsively and professionally with both external partners and internal teams
- Preferred: Experience in autism services, disability services, early childhood, family support, case management, or community-based work
- Familiarity with neurodiversity-affirming values, language, and approaches to autism support
- Experience working with Salesforce or other CRMs or referral tracking systems
- Bilingual or multilingual (Spanish and/or Portuguese preferred)
- Lived experience as an autistic person, caregiver, or family member strongly valued.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceadministrative supportintake screeningsschedulingMassHealth authorizationsrecord keeping
Soft Skills
interpersonal skillscommunication skillsempathypatiencewarmthprofessionalismsupportive attitudeteamwork