Director of Social Group Services
ANNA (Allied Network for Neurodevelopmental Advancement)
full-time
Posted on:
Location Type: Hybrid
Location: Wayland • Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Own full P&L responsibility for the Social Group Services business unit, including revenue, expenses, forecasting, margin optimization, and performance reporting.
- Develop and execute short- and long-term business strategies aligned with organizational goals.
- Monitor KPIs to ensure operational efficiency, program quality, and financial health.
- Identify growth opportunities such as new programs, service models, partnerships, or locations.
- Oversee the design, launch, and ongoing refinement of social skills groups and related programming, grounded in a neuro-affirming framework.
- Partner with ANNA Clinical Leadership to ensure services align with clinical best practices, regulatory requirements, and family needs.
- Champion innovation in curriculum design, group structure, staffing models, and service delivery methods in partnership with ANNA Clinical Leadership.
- Implement systems and processes to ensure consistent delivery, quality assurance, and measurable outcomes.
- Lead, mentor, and develop a high-performing interdisciplinary team, including BCBAs and support staff.
- Create a culture of accountability, collaboration, empowerment, and client-centered service.
- Set team goals, provide coaching, and implement training programs in conjunction with our Learning and Development department to ensure continuous professional development.
- Manage workforce planning, hiring, performance reviews, and succession planning in partnership with People Operations and Talent Acquisition departments.
- Develop and execute enrollment strategies to ensure strong utilization and growth.
- Partner with Community Outreach and Engagement to position services effectively and drive new client acquisition.
- Oversee the full client lifecycle from inquiry to enrollment to retention and graduation, partnering with Community Outreach and Engagement and RCM team to ensure smooth transitions across the client lifecycle.
- Ensure an exceptional client experience that builds trust, loyalty, and strong outcomes for participants and families.
- Standardize operating procedures across all groups and locations.
- Manage resource allocation, scheduling, cost structure, and inventory/equipment needs.
- Implement and optimize technology, data collection, and reporting systems.
- Ensure compliance with safety protocols, ethical standards, and regulatory guidelines.
- Serve as a connector and enabler across operational and clinical teams, ensuring alignment and information flow.
- Represent Social Group Services in leadership meetings, cross-department initiatives, and strategic planning sessions.
- Partner with external stakeholders such as schools, community organizations, funders, and regulatory bodies as needed.
- Model ANNA’s values through transparent communication, proactive problem-solving, and mission-driven collaboration.
- Contribute to a culture of data-driven accountability, operational excellence, and continuous improvement.
Requirements
- Bachelor’s degree required; advanced degree optional but preferred in Applied Behavior Analysis or related field
- 7+ years of experience in program leadership, operations, or business management; experience in healthcare, education, behavioral health, or human services preferred.
- Demonstrated success owning or heavily influencing P&L for a program or business unit.
- Proven ability to scale services, launch new programs, and lead through growth.
- Strong analytical skills with expertise in budgeting, forecasting, and KPI management.
- Exceptional people leadership, communication, and organizational skills.
- Passion for supporting neurodiverse individuals and delivering high-impact services.
Benefits
- Competitive salary and performance-based bonuses.
- A collaborative and mission-driven work environment.
- Professional development opportunities to support your growth and success in the role.
- Comprehensive benefits package, including health, dental, and vision insurance, 401(k) with employer match, and generous paid time off.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&L managementbudgetingforecastingKPI managementprogram developmentcurriculum designdata collectionquality assuranceresource allocationperformance reporting
Soft skills
leadershipcommunicationorganizational skillscollaborationcoachingproblem-solvingempowermentaccountabilitymentoringclient-centered service
Certifications
Bachelor’s degreeadvanced degree in Applied Behavior Analysis