Tier 2 Network Engineer

ANM

Tier 2 Network Engineer providing diagnostic support for client network issues in a fast-growing IT consulting firm. Requires advanced networking certifications and significant experience with networking technologies.

Posted 5/22/2026full-timeRemote • New Mexico • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AnsibleAWSAzureCloudFirewallsJavaScriptPythonServiceNowSwitchingTerraform

About the role

Key responsibilities & impact

Provide diagnostic and restoration efforts for all priority incidents involving network infrastructure, as well as provide root cause analysis and publish Root Cause Analysis documents.
Act as a mentor to Service Desk team members providing technical assistance and guidance on networking technologies.
Clearly and consistently communicate with client IT departments and ANM technical teams about the status and progress on issues.
Generate and implement clear and consistent documentation of client environments.
Perform analysis and diagnosis of network infrastructure problems including routing, switching, wireless, security, and SD-WAN.
Evaluate client environments for optimization and improvement opportunities.
Follow and develop documentation and SOPs for project deliverables and support procedures.
Support new client onboarding efforts including environment baselining, documentation, and monitoring setup.
Participate in project activities on an as-needed basis.
Participate in a rotational on-call schedule for high-priority escalations.
Invest time in continued education to learn new technologies.

Requirements

What you’ll need

Advanced professional-level networking certifications required (e.g., CCNP Enterprise, CCNP Data Center, CCNP Security, or vendor-specific equivalents such as Palo Alto PCNSE or F5 Certified Administrator)
ITIL Foundation (or higher) preferred.
3+ years of experience with routing and switching network technologies.
Proficiency with at least three of the following technologies for three or more years: Application Centric Infrastructure (ACI), Identity Services Engine (ISE), Cisco SD-Access, Cisco SD-WAN, Meraki MX, MS, MR and SD-WAN, Firepower Management Console (FMC) and managed devices (Firepower Threat Defense – FTD), Public cloud infrastructure (AWS or Azure), Digital Network Architecture / Catalyst Center (DNAC), Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN, Wireless networks and Wireless LAN Controllers, Load Balancing platforms (F5, A10, Kemp, NetScaler)
Experience with automation and programmability tools such as Python, Ansible, or Terraform for network configuration and orchestration.
Experience with ServiceNow, including incident, change, and knowledge management workflows.
Experience with monitoring tools administration (SNMP polling, SNMP trap, Syslog) and familiarity with enterprise monitoring platforms.
Experience with API integrations and scripting/programming languages such as Python, PowerShell, or JavaScript for automation tasks.
Experience with NSX or Cisco ACI software-defined networking in cross-domain environments.
Proven ability to translate technical findings into clear, business-aligned recommendations for engineers, clients, and leadership.
Demonstrated collaboration with Client Success teams to uncover and position new services or projects.
Excellent verbal and written communication; consistent, customer-focused follow-through.
Strong mentoring mindset and commitment to continuous learning.
Ability to work independently and be a self-starter.
Travel is occasionally required for this position. Must have a valid driver’s license and motor vehicle insurance.

Benefits

Comp & perks

Competitive Salary
Full benefits package (Medical, Dental, Vision, Life Insurance, short-term and Long-Term Disability)
Paid Time Off
401K Plan
Flexible Spending Account
Employee Recognition Rewards
Career training geared towards professional growth

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

routing technologiesswitching technologieswireless technologiessecurity technologiesSD-WANnetwork automationnetwork programmabilityAPI integrationsmonitoring tools administrationscripting languages

Soft Skills

mentoringcommunicationcollaborationproblem-solvingindependencecustomer focuscontinuous learningtechnical documentationroot cause analysisbusiness alignment

Certifications

CCNP EnterpriseCCNP Data CenterCCNP SecurityPalo Alto PCNSEF5 Certified AdministratorITIL Foundation