Security Engineer

• Install, terminate, and test low-voltage cabling (Cat5e/Cat6/Cat6A, composite, and specialty cabling)
• Install and support access control systems, including: Door hardware, readers, REX devices, strikes, maglocks, and control panels
• Mount and install field devices per design drawings and manufacturer specifications
• Perform basic system validation and assist with commissioning and turn-up
• Test cabling using approved testing equipment and document results
• Report field changes or design conflicts to the Project Manager or Engineer
• Follow all company safety policies, job-site rules, and OSHA requirements
• Communicate effectively with Project Managers, Engineers, clients, and other trades

Physical Security Engineer

Customer Success Manager

• Support Managed Services client relationships: You will develop a healthy client relationship and will work with the Managed Services team to ensure there is a clear understanding of the client’s business requirements and the scope of delivered services.
• Provide regular updates to clients and develop open, effective communication paths that facilitate excellent client service and business development opportunities.
• Be the client’s trusted advocate: Act as the client advocate by building trust and transparency with Clients, ultimately becoming the client's trusted advisor.
• You will be required to create and present reports, as well as provide updates as needed.
• Act as an escalation resource for the client and respond to customer satisfaction issues.
• Assist with monitoring KPI’s and delivering against Managed Services Service Level Agreements.
• Manage the client life cycle, assist with client true-ups, and the onboarding/offboarding of services.
• Coordinate service delivery and expansion: Align client expectations with service delivery abilities.
• Coordinate with solutions architects and account managers to identify opportunities for expansion within client accounts.
• Work with account managers on renewals and escalate contracts to leadership before they expire.
• Assist with scoping new opportunities and proposals.
• Maintain client documentation: Assist with the maintenance of client documentation utilizing company tools and processes while assuming the role of account expert as it relates to Managed Services and potential client needs.
• Maintain client satisfaction and build client loyalty: Demonstrate excellent client services by acting as an escalation resource, understanding client problems, collecting client feedback, and acting upon it. Demonstrating problem-solving capabilities as it relates to satisfaction, remaining respectful and understanding during escalations, and coordinating with internal ANM teams to ensure customer success.

Senior Client Success Manager

Analyst

• ANM seeks a MIS Analyst to join our exceptional team. Who We Are: ANM is a fast-growing IT consulting firm focused on building long-term, customer-focused relationships. We offer engineering excellence and quality customer service with a local focus. Our specialties include designing, developing, and deploying solutions for enterprise networking, data center & cloud, collaboration, security, audiovisual, and Salesforce.
• Act as a Business Relationship Manager (BRM) for all ANM Departments; manage Salesforce Administration and Optimization within Sales Cloud
• Support NetSuite configuration (e.g., field creation, saved searches) and assist with Expensify, StrataVAR, ChurnZero, Microsoft Platform
• Manage and prioritize support queues, directing tickets to appropriate team resources and escalating to architects when technical expertise is required
• Assist with new hire setup, permissions, and resource record configuration
• Create and maintain documentation, training materials, and process guides
• Collaborate with developers and architects to follow through on technical designs
• Contribute to Power BI dashboards and analytics initiatives
• Required education, technical skills, and/or experience: strong understanding of Salesforce (admin and light dev), Sales Cloud; experience with NetSuite, Expensify; cross-functional awareness; multi-platform configuration; excellent communication; ownership; willingness to learn; 3-5 years MIS
• Travel may be required; must have reliable transportation and valid driver\'s license and motor vehicle insurance
• ANM is an equal-opportunity employer. All aspects of employment are merit-based.