Conflict Manager
Ankura
full-time
Posted on:
Location Type: Hybrid
Location: Florida, North Carolina, Ohio, Washington • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the day-to-day operations and staff of the Conflict Management group, including training and management of staff, ensuring compliance with established procedures, data integrity is maintained, and new hire and acquisition integrations are effectively managed.
- Ensure high standards for customer service are met, including 24-hour turn-around for initial conflict checks and coverage for after-hours/urgent responses.
- Ensure high level of quality control is maintained, including data accuracy and integrity in the conflict system, sufficient intake documentation is stored, and routine evaluation of conflict checks in process to close outdated leads.
- Perform conflict of interest/business relationship analyses via a conflicts analytics tool, using firm policies and procedures as guidance in issue identification and ensuring sufficient information is gathered to perform a thorough analysis, which may involve discussions with senior staff and independent research through external sources, including Pacer and other sources as needed.
- Act as the primary contact for the new client intake software, including provision of training to field staff on use of the software and dashboard management.
- Other duties as requested.
Requirements
- Bachelor’s degree or equivalent experience
- 2-5+ years of experience in conflicts analysis, client intake, AML or the legal field.
- Strong supervision and staff management skills
- Ability to identify and analyze complex issues (critical thinking)
- Strong research skills
- Excellent written and verbal communications skills.
- Excellent organization skills and attention to detail
- Ability to work efficiently with a high degree of accuracy
- In depth understanding of conflict of interests and new client intake principles
- General understanding of the legal and/or business consulting industries preferred
- Fundamental knowledge of Microsoft suite of products (Word, Excel, Outlook, Acrobat)
- Experience with InTapp Open or similar conflict software.
- Boolean search logic experience is essential.
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
conflicts analysisclient intakeAMLdata integrityconflict of interest analysisresearch skillsBoolean search logicdata accuracyquality controlintake documentation
Soft skills
supervisionstaff managementcritical thinkingwritten communicationverbal communicationorganizationattention to detailefficiencyaccuracy
Certifications
Bachelor's degree