Ankorstore

Customer Support

• Provide outstanding support to our community of retailers and brands across Europe as the voice of Ankorstore
• Supporting brands and retailers with their questions and queries via email, phone, and live chat
• Assisting customers with order issues, such as damaged/missing items, refunds, etc
• Handling frustrated or emotional customers with empathy and kindness
• Timely and efficient problem-solving, with clear and concise communications
• Liaising with internal and external stakeholders to support customer issues, such as the Logistics and Payments departments, shipping carriers
• Utilising our tools to resolve customer queries: Salesforce, Aircall, Mayday, DUST AI, Slack
• Escalating complex topics to Senior Advisors and/or Team Leaders
• Participating in training and update meetings to stay informed of product and process changes

Customer Service Advisor