Customer Success & Knowledge Base Intern

Ankaadia

Bezahltes Pflichtpraktikum bei HRTech-Scaleup Ankaadia im Customer Success. Aufbau von Knowledge Base und Benutzerdokumentation sowie Unterstützung bei Support und Kunden-Onboarding.

Posted 8/4/2026internshipOberursel (Taunus) • 🇩🇪 GermanyEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in creating user documentation and knowledge bases, with a focus on clear communication and customer support processes. Proficient in both German and English, with an interest in digital products and SaaS platforms.

Highest-signal resume keywords

User Documentation CreationKnowledge Base StructuringZendesk ExperienceGitBook FamiliarityBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User DocumentationKnowledge BaseContent CreationSupport Request AnalysisCustomer Feedback Documentation

Soft Skills

Clear CommunicationSolution-Oriented MindsetIndependent Working StyleAttention to Detail

Tools & Technologies

GitBookZendesk

Industry Keywords

Digital ProductsSoftwareSaaSCustomer Success

About the role

Key responsibilities & impact

Create and structure the knowledge base and user documentation, e.g., in GitBook
Produce Help Center articles, guides, and tutorials for users
Handle and analyze support requests via Zendesk
Identify frequent support questions and derive new documentation articles
Document customer feedback and communicate relevant product requirements to the product team
Support onboarding projects for new customers
Take ownership of smaller documentation or process projects
Contribute to the ongoing development of Customer Success processes

Requirements

What you’ll need

Enrolled student with a required internship as part of your degree program
Interest in digital products, software, or SaaS platforms
Structured, careful, and independent working style
Enjoy making complex content easy to understand
Clear and solution-oriented communication
Very good German and English skills, both written and spoken
Ideally some prior exposure to user documentation or knowledge bases (e.g., GitBook)
Ideally some prior experience with ticketing systems or support processes (e.g., Zendesk)

Benefits

Comp & perks

Paid mandatory internship
Modern hardware from Apple or Dell
Flexible working arrangements with remote options
Short decision-making paths and a collegial work environment
A modern office in the Frankfurt area
Insights into Customer Success and Support at a software company
Participation in building and developing our knowledge base
Collaboration with an experienced Customer Success team
Opportunity to contribute to and grow with a promising HRTech scaleup