Lead business and technical architectural decision-making for critical business processes and systems, ensuring scalable and sustainable solutions.
Lead strategic initiatives to revamp and improve the end-to-end user experience for internal and external stakeholders.
Serve as a product-owner-style partner, eliciting business-level requirements, articulating system vision with wireframes, process diagrams, etc as needed, collaborating with technical resources to design, build, test, and launch solutions
Collaborate with cross-functional teams to identify, design, and implement technology solutions that support business strategy.
Analyze business processes to identify opportunities for strategic improvements and operational efficiency.
Develop and maintain documentation for systems architecture, workflows, and design decisions for both technical and business audiences.
Coordinate with vendors and internal technology teams to ensure alignment on system functionality, enhancements, and support.
Apply data analysis and metrics to inform strategic decisions, measure impact, and drive continuous improvement.
Communicate effectively with stakeholders, leveraging meetings, documentation, and digital collaboration tools.
Lead other initiatives and strategic projects as assigned.

Requirements

3-5 years of experience as a business analyst; preferably in healthcare, insurance, digital health, employer benefits, and other related industries
Experience with software integration, system integration, and technologies used including SQL queries, APIs, sFTP, etc.
Strong design and user experience skills, with proficiency in tools such as Figma, Balsamiq, or similar for creating wireframes, mockups, and process flows.
Solid conceptual thinking and analytical skills with the ability to provide resolution to problems of a moderate complexity
Creative curiosity and pragmatic innovation; understand current state and envision a path of improvement
Experience with Jira and Zendesk is a plus
Experience with Javascript or other scripting language is a plus

Benefits

Competitive annual salary
100% company-paid comprehensive health, vision & dental insurance for you and your dependents
Supplemental Life, AD&D and Short-Term Disability coverage options
Discretionary time off
Opportunity for rapid career progression
Relocation assistance (if relocation is required)
3 months of paid parental leave and flexible return to work policy (after 12 months of employment)
Work-from-home stipend for remote employees
401(k) account
Other benefits are coming soon!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business analysissoftware integrationsystem integrationSQLAPIssFTPwireframingmockupsprocess flowsJavascript

Soft Skills

strategic thinkinganalytical skillsproblem resolutioncreative curiositypragmatic innovationcommunicationcollaborationconceptual thinkinguser experience designstakeholder engagement