The Senior Analyst, Services Operations (Partnerships) serves as a vital bridge between operational data and execution, leveraging strategic frameworks to drive high-priority initiatives for Angi.
This role focuses on optimizing two-sided marketplace dynamics for Angi Services’ largest demand channel, to ensure we are matching the best professionals to the right homeowners while maximizing revenue and marketplace health.
Working at the intersection of customer care, strategy, and operations, you will analyze service professional and customer behavior to identify levers for efficiency.
As a Senior Analyst, your goal is to oversee operations for some of Angi’s largest Retail partnerships and provide the strategic foresight required to answer not just 'what happened?' but 'how do we scale?' and 'which path drives the most impact?'
By converting complex operational challenges into streamlined, data-backed strategies, you will directly enhance the customer experience, accelerate growth, and enhance profits.
Design and implement high-impact initiatives and operational enhancements aimed at elevating service quality, efficiency, and customer satisfaction across all retail partnerships.
Lead the end-to-end development of complex service programs - including multi-provider coordination - while conducting pilot programs to establish optimal pricing structures and delivery timelines.
Oversee the successful launch and national expansion of new service offerings, ensuring a balance between aggressive growth, profitability, and high customer experience standards.
Oversee and develop deep expertise in our portfolio of BPO-led workflows and Standard Operating Procedures (SOPs) and continuously iterate on these frameworks to refine pro-to-job matching and network efficiency.
Serve as the primary operational lead for Retail Growth Managers, navigating intricate partner challenges and providing the strategic support necessary to resolve ad-hoc business needs.

Requirements

2+ years of professional background in investment banking, management consulting, or a comparable fast-paced tech environment
Robust quantitative aptitude with expert-level Excel skills; SQL proficiency preferred
Proven track record of synthesizing data from multiple channels to generate strategic business insights
Superior communication abilities, both written and verbal, alongside PowerPoint expertise
Strong capabilities in project management and navigating cross-functional stakeholder relationships while balancing competing priorities
Self-motivated and resourceful professional capable of independent execution
Meticulous attention to detail and a commitment to rigorous quality assurance
Competency in utilizing AI tools to optimize and accelerate analytical processes
Genuine interest in the home services sector, marketplaces, and product-centric organizations

Benefits

This position will be eligible for a competitive year end performance bonus & equity package.
Full medical, dental, vision package to fit your needs
Flexible vacation policy; work hard and take time when you need it
Pet discount plans & retirement plan with company match (401K)
The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

quantitative aptitudeExcelSQLdata analysisproject managementdata synthesisstrategic business insightsoperational enhancementsservice program developmentquality assurance

Soft Skills

communicationwritten communicationverbal communicationcross-functional collaborationself-motivatedresourcefulattention to detailstrategic foresightproblem-solvingnavigating stakeholder relationships