Salary
💰 $90,000 - $120,000 per year
About the role
- Work directly with the Associate Director of Services Operations to drive platform growth and improve service quality
- Lead strategic projects end-to-end: concept, business case development, execution, and performance management
- Design and pilot quality improvement experiments; analyze outcomes and iterate
- Drive quantitative and qualitative research to uncover drivers of Pro quality
- Monitor, track, and report on Pro quality metrics, identifying trends, risks, and opportunities
- Partner with Care, Analytics, and Marketing to test, launch, and scale improvements
- Serve as a thought leader and operational driver within key company priorities
Requirements
- 2+ years of experience in strategy, operations, management consulting, investment banking, or a fast-growing technology environment
- Self-starter and an owner; ability to manage and execute projects to completion
- Strong analytical skills – proficiency in modeling; basic SQL is a plus
- First class communication skills
- Ability to balance attention to detail with swift execution
- Analytical rigor – ability to synthesize complex data into actionable recommendations
- Strong bias for action; thrive with ambiguity
- Team player; collaborates and influences effectively with cross-functional teams
- Interest in Angi, home services, or marketplaces a plus