Principal UX Researcher, Design Strategist – Mobile Ethnographer
Angi
contract
Posted on:
Location Type: Remote
Location: Remote • District of Columbia, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $80 - $100 per hour
Job Level
Lead
About the role
- Conduct and own mobile ethnographic research, leading multi-modal research, utilizing a mix of qualitative methods to explore both user behaviors and attitudes
- Focus on deeply understanding user needs, behaviors, and motivations of homeowners to guide product and strategy decisions
- Champion and teach the value of ethnographic research methods to the broader UX Research team
- Advocate for users by synthesizing research findings into actionable insights, ensuring they are directly relevant to strategy initiatives
- Collaborate with cross-functional teams to ensure research aligns with business objectives and customer needs
- Apply research best practices to ensure high-quality, rigorous work
Requirements
- Principal-Level: 12+ years relevant experience and a proven ability to lead and deliver strategic research engagements in a fast-paced, business-focused environment
- Multi-modal Expertise: Have designed, launched, and managed a sophisticated, multi-phase qualitative study (specifically longitudinal diary studies, in-person ethnography, and in-depth interviews) across multiple cohorts
- Strategic Synthesis: Comfort and consistent experience translating complex multi-modal qualitative datasets into concise and meaningful learnings, behaviors, emotional drivers, and pain points
- Compelling Storytelling: Build and present a compelling, evidence-based narrative combining empathy and business opportunity that directly influences roadmap decisions
- Marketplace & Product Acumen: Prior experience working within a two-sided marketplace (e.g., home services, gig economy, e-commerce) is highly preferred
- Business-Focused: Must be comfortable operating with high ambiguity and working side-by-side with business and strategy partners.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mobile ethnographic researchqualitative methodslongitudinal diary studiesin-person ethnographyin-depth interviewsstrategic research engagementsmulti-modal qualitative datasetsresearch best practicesdata synthesisevidence-based narrative
Soft skills
user advocacycollaborationstorytellingempathybusiness opportunity identificationstrategic thinkingcommunicationleadershipproblem-solvingadaptability