VP of Operations
Sparrow Early Learning
Quality Operations Representative
Angi
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado, Nevada, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $35,000 - $42,000 per year
Job Level
Mid-LevelSenior
About the role
- The Quality Operations Rep is responsible for completing the screening process on all new and existing professional accounts for Angi
- This Rep will be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance with screening standards
- Complete accurate account review and account compliance tasks
- Scrub submitted accounts against company compliance and standards
- Contribute to Service Provider Screening integrity
- Company data processing and integrity
- Handle sensitive information with integrity
- Mitigate company risk by identifying and flagging potential risks
- Provide exemplary customer service to our Service Professionals by using strong EQ techniques
Requirements
- Comfort with managing a high volume of accounts per day
- Strong customer service skills by using strong EQ
- Ability to think on your feet and pivot quickly and utilize strong problem-solving skills; the position requires that you are able to work in an environment that is unpredictable and fast paced
- A growth mindset: you crave coaching and feedback and are able to implement as necessary
- You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
- You have a strong desire to succeed and grow
- Positive, professional, and high-energy attitude with a strong ability to multi-task
- Strong computer skills required, particularly with internet and applications – i.e. Gmail, CRMs, Google Suite, Microsoft Office
Benefits
- This position will be eligible for a competitive year end performance bonus
- Company equity program
- Full medical, dental, vision package to fit your needs
- Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
- Pet discount plans & retirement plan with company match (401K)
- Technical equipment (i.e. laptop) provided
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceempathyproblem-solvingcommunicationactive listeningadaptabilitymulti-taskinggrowth mindsetattention to detailintegrity
