Angi

Quality Operations Representative

Angi

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, Colorado, Nevada, Utah • 🇺🇸 United States

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Salary

💰 $35,000 - $42,000 per year

Job Level

Mid-LevelSenior

About the role

  • The Quality Operations Rep is responsible for completing the screening process on all new and existing professional accounts for Angi
  • This Rep will be involved in taking customer service calls, account updates for record keeping, research/call state license and insurance companies as needed, and compliance with screening standards
  • Complete accurate account review and account compliance tasks
  • Scrub submitted accounts against company compliance and standards
  • Contribute to Service Provider Screening integrity
  • Company data processing and integrity
  • Handle sensitive information with integrity
  • Mitigate company risk by identifying and flagging potential risks
  • Provide exemplary customer service to our Service Professionals by using strong EQ techniques

Requirements

  • Comfort with managing a high volume of accounts per day
  • Strong customer service skills by using strong EQ
  • Ability to think on your feet and pivot quickly and utilize strong problem-solving skills; the position requires that you are able to work in an environment that is unpredictable and fast paced
  • A growth mindset: you crave coaching and feedback and are able to implement as necessary
  • You’re an empathetic listener and you can communicate extremely clearly & concisely both verbally and in written forms
  • You have a strong desire to succeed and grow
  • Positive, professional, and high-energy attitude with a strong ability to multi-task
  • Strong computer skills required, particularly with internet and applications – i.e. Gmail, CRMs, Google Suite, Microsoft Office
Benefits
  • This position will be eligible for a competitive year end performance bonus
  • Company equity program
  • Full medical, dental, vision package to fit your needs
  • Generous paid time-off (PTO) including personal, vacation and volunteer time + paid holidays, including an employee-choice flexible holiday
  • Pet discount plans & retirement plan with company match (401K)
  • Technical equipment (i.e. laptop) provided

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceempathyproblem-solvingcommunicationactive listeningadaptabilitymulti-taskinggrowth mindsetattention to detailintegrity