Online Guest Services Agent – LATAM, English/Spanish

Angel Host

Guest Services Agent providing online service for guests in LATAM while ensuring quality guest experiences. Must be bilingual in English and Spanish and work during Pacific Time evening shifts.

Posted 7/25/2026part-timeRemote • 🇲🇽 MexicoMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Guest Services and Hospitality, with strong bilingual communication skills in English and Spanish. Proficient in managing guest inquiries and resolving issues effectively while utilizing Property Management Systems and automation tools.

Highest-signal resume keywords

Bilingual Communication SkillsGuest Services ExperienceProperty Management System (PMS) ProficiencyOrganizational SkillsCustomer Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Guest ServicesHospitalityCustomer SupportPayment ProcessingIssue ResolutionWritten CommunicationTime ManagementProcess Improvement

Soft Skills

Positive AttitudeCalm Under PressureInitiativeCollaborationJudgment

Tools & Technologies

GuestyHubSpotAutomation Software

Certifications & Qualifications

Degree in Hospitality

Industry Keywords

TravelTourismClient-Facing RolePost-Stay ReviewsReservation Conversions

About the role

Key responsibilities & impact

Respond promptly in writing or by phone call to guest inquiries in English and Spanish, researching the best solutions whenever needed.
Handle a high volume of guest communications through our Property Management System (PMS) and automation softwares.
Resolve guest issues before, during, and after their stay by coordinating with property owners and local property managers.
Provide timely responses to inquiries to maximize reservation conversions.
Process payments for additional services, damage claims, and refunds when applicable.
Think creatively and proactively to ensure outstanding guest experiences while protecting our clients’ interests.
Respond professionally to post-stay guest reviews and dispute them if needed.

Requirements

What you’ll need

Have experience in Guest Services, Hospitality, Travel, Tourism, Customer Support, or another client-facing role involving chat, email, or written communication.
Hold a degree or formal training in Hospitality (a strong advantage, even if your professional experience is limited).
Have excellent written English and Spanish skills.
A written assessment in both languages will be part of the hiring process. Applicants should be confident they can achieve a score of 85/100 or higher.
You are comfortable working a 25-hour/week schedule consisting of 5-hour shifts, based on Pacific Time, typically between 5:00 PM and 12:00 AM PT.
Weekend availability is required.
Have a reliable computer, stable internet connection, and a backup plan in case of connectivity issues.
Have excellent judgment and remain calm under pressure.
Bring a positive attitude and enjoy contributing to a collaborative, supportive team environment.
Take initiative and naturally look for ways to improve processes rather than waiting to be told what to do.
Have strong organizational and time-management skills, with the ability to prioritize effectively.
Enjoy learning and using new technologies.
Experience with Guesty and HubSpot is a plus.

Benefits

Comp & perks

Competitive salary for a 25-hour/week schedule, with annual salary reviews and opportunities for career growth.
Paid vacation plus all national holidays.
25-hour/week schedule consisting of 5-hour shifts, based on Pacific Time, typically between 5:00 PM and 12:00 AM PT.
Weekend availability is required.
The freedom to work remotely from anywhere with a reliable internet connection and a dedicated workspace.
Monthly allowances for internet and computer usage.
Up to 3 paid volunteer days per year through our Angels Care program, allowing you to support the charity of your choice.
A genuine opportunity to grow into a full-time Guest Services position as you build experience and tenure with the team.