Anecdotes

Business Development Rep

• Research, prospect and qualify potential customers within an assigned North America territory
• Own outbound pipeline generation through strategic prospecting into target accounts
• Build pipeline by initiating conversations and developing relationships with potential customers through cold calling, personalized/research-backed emails, LinkedIn outreach, and events
• Pair closely with an Account Executive to outbound prospect into key target accounts in your territory
• Leverage sales and lead generation tools to identify prospects and activate them in multi-touch inbound & outbound sequences
• Book discovery meetings for Regional Sales Managers that convert into pipeline opportunities
• Run short qualification meetings with potential customers who inquire through the website
• Collaborate with marketing on monthly campaigns and inbound/outbound initiatives

Business Development Representative

Customer Success Manager

• Serve as the primary liaison between anecdotes and our customers, ensuring seamless communication, coordination, and partnership across all interactions.
• Act as a trusted advisor to customers as they modernize and scale their GRC programs using the anecdotes platform, providing best practices, industry insights, and strategic guidance.
• Develop a deep understanding of each customer’s goals, workflows, compliance requirements, and product configuration to continually deliver measurable value and drive ongoing engagement.
• Monitor customer health, product usage, and sentiment to detect risks early, drive proactive engagement, and improve satisfaction and retention.
• Lead Executive Business Reviews (EBRs/QBRs) that highlight ROI, adoption trends, maturity progress, and alignment on forward-looking strategies.
• Collaborate cross-functionally with Product, Support, and Sales to advocate for customer needs, quickly resolve challenges, and provide feedback that informs product roadmaps and customer-centric improvements.
• Manage value realization and lead the process for renewals and expansions, ensuring alignment on outcomes while driving successful negotiations that support long-term partnership growth.
• Maintain accurate documentation, account plans, customer insights, and health indicators across internal systems (CRM and CS platform) to support effective account management.