Andrus

Customer Support

• Providing, strength-based supportive services for children and their families.
• Initiates and maintains regular contact with families, primarily in their homes.
• Establishes trusting relationships with families, provides prenatal and other health education.
• Assists to strengthen parent-child relationships.
• Assists parents to improve their skills to optimize the home environment for child’s well-being and safety.
• Assists families in making and attending health and human services appointments including activities related to employment and education goals.
• Works effectively to provide support and to ensure healthy growth and development of families.
• Offers referrals and information according to the needs of families.
• Effectively manages a caseload of up to a case weight of 25-30 families.
• Conducts home visits according to the frequency of contact for families.
• Ensures activities are family appropriate and reflective of the developmental level of the child by incorporating curriculum when working with families.
• Meets weekly with assigned supervisor to address concerns and explore ways to best support families related to parent-child interaction, goal plan and curriculum or activities used in addition to discussing tasks assigned.
• Completes all paperwork and case record forms in a clear, accurate and timely fashion as per HFNY standards to ensure information stays up to date.

Family Support Specialist