Andros

Customer Support

• Own the toughest technical problems across Andros products
• Investigate and resolve escalated technical issues requiring in-depth analysis across multiple systems
• Partner with Engineering and Operations to address bugs, integration issues, and product challenges
• Manage the full lifecycle of escalations, from triage to client communication to resolution documentation
• Mentor Product Support Specialists to develop technical troubleshooting and system analysis skills
• Provide structured feedback on issue patterns, root causes, and product quality improvements

Product Support Specialist, Credentialing