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Customer Service & Operations Supervisor – Industrial Products
ANDRITZCustomer Service & Operations Supervisor providing support to Sales Managers and customers in the pulp and paper industry. Ensuring effective service delivery and managing customer orders.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service support, order processing, and documentation management within the pulp and paper industry. Proficient in SAP and Microsoft Office Suite, with strong organizational and problem-solving skills to ensure effective service delivery.
Highest-signal resume keywords
Customer Service ExperienceSAP ProficiencyOrder ProcessingStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingDocumentation ManagementQuotation PreparationCustomer Order CreationInventory Reconciliation
Soft Skills
Problem-Solving SkillsTime ManagementIndependent Decision-Making
Tools & Technologies
SAPMicrosoft Office SuiteMicrosoft Access
Certifications & Qualifications
Associate Degree or Equivalent Experience
Industry Keywords
Pulp and Paper IndustryShipping Terms and ConditionsCustomer Service Support
About the role
Key responsibilities & impact- Provide customer service support to customers, Sales Managers, and regional sales entities, both domestic and international.
- Respond to inquiries regarding products and services.
- Enter and process orders, addressing customer concerns, and coordinating returns for the pulp and paper industry.
- Prepare quotations for customers, Product Managers, and the sales team.
- Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope.
- Supervise and support team members to ensure effective performance and service delivery.
- Review customer orders for accuracy and completeness before order creation and release to manufacturing.
- Create customer orders in SAP and provide order confirmations to customers.
- Coordinate with vendors to fulfill order requirements.
- Maintain and reconcile customer consignment inventory, keeping agreement records and schedules current.
- Provide backup support for the Customer Service Department as needed.
- Maintain documentation for quotes, customer orders, and purchase orders throughout the order process, including attaching records in SAP.
Requirements
What you’ll need- Associate degree or equivalent related experience.
- Two to four years of customer service experience.
- Knowledge of shipping terms and conditions strongly preferred.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- SAP and Microsoft Access experience preferred.
- Ability to comply with company policies, procedures, safety requirements, and confidentiality standards.
- Strong problem-solving, organizational, time-management, prioritization, and independent decision-making skills in a fast-paced environment.
- Ability to accurately complete and maintain required documentation.
Benefits
Comp & perks- Professional customer-focused approach with a strong sense of urgency and commitment to timely follow-up
- Health insurance
- Paid time off
- Flexible working arrangements