FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Project Services Engineer
ANDRITZProject Services Engineer in Pulp and Paper Automation providing technical support and lifecycle services. Collaborating with customers to enhance operations and ensure satisfaction across North America.
About the role
Key responsibilities & impact- Perform a wide range of project- and service-related tasks for customers
- Installing, commissioning, and starting up new systems
- Delivering lifecycle support services
- Responding to customer service inquiries
- Resolving technical issues
- Serving as a subject matter expert for ANDRITZ Products
- Ensuring high customer satisfaction for North American product customers
- Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and resolved in a timely manner
- Providing regular updates to customers regarding the status of their projects and service inquiries
- Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements
- Ensuring that all project and service work is completed in compliance with company policies and procedures
- Participating in training and professional development programs to stay up to date with new products and technologies
Requirements
What you’ll need- Associate's degree in electronics, engineering, mechatronics or related field preferred
- Minimum of 5 years of experience in customer service or technical support roles
- Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
- Experience with PLC Platforms Rockwell, Siemens, and/or DCS platforms
- Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
- Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
- Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
- Experience with instrumentation and electrification, including installation, troubleshooting and repair
- Ability to work independently as well as in a team environment
- Must have a valid driver's license and be able to travel to customer sites as needed
Benefits
Comp & perks- Professional development opportunities
- Regular travel across North America
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical SupportTroubleshootingInstallationCommissioningData CommunicationsPLC PlatformsDCS PlatformsModbusOPCEthernet IP
Soft Skills
Communication SkillsTeam CollaborationCustomer Satisfaction
Certifications
Valid Driver's License