Project Services Engineer

ANDRITZ

Project Services Engineer in Pulp and Paper Automation providing technical support and lifecycle services. Collaborating with customers to enhance operations and ensure satisfaction across North America.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and technical support, with a strong focus on resolving technical issues and ensuring customer satisfaction. Proficient in PLC Platforms and data communications, with a solid understanding of the pulp and paper manufacturing process.

Highest-signal resume keywords

Customer ServiceTechnical SupportPLC PlatformsProblem-SolvingInstrumentation and Electrification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingInstallationCommissioningData CommunicationsPLC PlatformsDCS PlatformsModbusOPCEthernet IP

Soft Skills

Communication SkillsTeam CollaborationCustomer Satisfaction

Certifications & Qualifications

Valid Driver's License

Industry Keywords

Pulp and Paper ManufacturingPaper Machine OperationsLifecycle Support Services

About the role

Key responsibilities & impact

Perform a wide range of project- and service-related tasks for customers
Installing, commissioning, and starting up new systems
Delivering lifecycle support services
Responding to customer service inquiries
Resolving technical issues
Serving as a subject matter expert for ANDRITZ Products
Ensuring high customer satisfaction for North American product customers
Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and resolved in a timely manner
Providing regular updates to customers regarding the status of their projects and service inquiries
Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements
Ensuring that all project and service work is completed in compliance with company policies and procedures
Participating in training and professional development programs to stay up to date with new products and technologies

Requirements

What you’ll need

Associate's degree in electronics, engineering, mechatronics or related field preferred
Minimum of 5 years of experience in customer service or technical support roles
Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
Experience with PLC Platforms Rockwell, Siemens, and/or DCS platforms
Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
Experience with instrumentation and electrification, including installation, troubleshooting and repair
Ability to work independently as well as in a team environment
Must have a valid driver's license and be able to travel to customer sites as needed

Benefits

Comp & perks

Professional development opportunities
Regular travel across North America