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Technical Support Manager
ANDRITZTechnical Support Manager providing expertise in dies, rolls, parts, and screens for the Feed & Biofuel industry. Ensuring quality standards and continuous improvement across operations in a dynamic environment.
About the role
Key responsibilities & impact- Serve as the primary technical interface between cross functional teams globally, suppliers, and customers
- Provide technical support for wear and spare parts, including troubleshooting, root cause analysis (RCA), and resolution of Non-Conformance Reports (NCRs)
- Deliver technical product training to internal teams and customers to ensure high product knowledge and service quality
- Support quality control processes by analyzing deviations and recommending corrective and preventive actions
- Provide technical consultation to customers for all types of service activities, from preventive maintenance to emergency support
- Utilize 3D measurement equipment to support reverse engineering processes for non-OEM components
- Contribute technical expertise to continuous improvement initiatives and cross-functional projects
Requirements
What you’ll need- Bachelor’s degree (HBO) in Mechanical Engineering or Materials Engineering
- Experience in a similar position within the Feed & Biofuel industry
- Strong knowledge of the market, products, and customer requirements
- Relevant experience in technical support, application management, materials, or aftermarket services
- Skilled in SAP, MS Office, and CAD software, including Autodesk Inventor
- Fluent communicator in English and German, both written and spoken
- Analytical, structured, and solution-focused approach to problem-solving
- Confident communicator with the ability to engage effectively with customers and internal teams
- Proactive, self-motivated, and adept at managing multiple tasks simultaneously
- Experienced in project management with a mindset geared toward continuous improvement
- Strong leadership presence with excellent interpersonal skills; collaborative yet capable of working independently
- Willingness to travel abroad (15-25%)
Benefits
Comp & perks- Flexible working hours
- Possibility to work from home
- Competitive salary
- Solid secondary benefits including a solid pension plan
- Holiday allowance
- Company car
- Bonus plan
- Fun activities such as an international lunch, summer BBQ and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingroot cause analysisNon-Conformance Reports3D measurement equipmentreverse engineeringtechnical supportapplication managementproject managementcontinuous improvementpreventive maintenance
Soft Skills
analyticalstructuredsolution-focusedconfident communicatorproactiveself-motivatedinterpersonal skillscollaborativeindependentengagement