ANDRITZ

Technical Service Engineer

ANDRITZ

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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About the role

  • Serve as the frontline point of contact for day-to-day customer needs.
  • Conduct paper machine audits, service calls in close cooperation with local Application Sales Engineers (ASE).
  • Communicates customer activity, sales opportunities, & competitive intel to the ASE & Regional Sales Manager (RSM).
  • Provides assistance & guidance with machine clothing installations, developing supervisory & advisory capabilities.
  • Take ownership of a specified territory and devise strategies to meet sales objectives.
  • Makes in mill repairs of machine clothing to allow product to remain in operation.
  • Develop strong inter-reliant relationships with customers through quality on-site support and social interaction.
  • Mitigates warranty exposure through early detection and prevention of potential problems.
  • Assists paper mills to set up proper records and complete value results platforms.
  • Build & maintain comprehensive databases on customer paper machine clothing.
  • Manage an expense budget within the guidelines provided.
  • Performs other job-related functions as assigned.

Requirements

  • Bachelor’s degree in engineering, Business, or a related technical field preferred.
  • Candidates with a strong mechanical aptitude and hands-on experience in industrial environments are encouraged to apply, regardless of formal education.
  • Military background with relevant technical training and leadership experience is highly valued.
  • Prior experience in customer service roles within manufacturing or factory operations is a strong asset.
  • Familiarity with papermaking processes, industrial equipment, or technical sales support is a plus.
  • Proven ability to work in a fast-paced, customer-facing role with a focus on problem-solving and operational improvement.
  • Requires strong computer skills, including a strong understanding of Word, Excel, Power BI, and general database management.
  • Regular travel within the assigned region.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
mechanical aptitudehands-on experiencepapermaking processesindustrial equipmenttechnical sales supportproblem-solvingoperational improvementdatabase management
Soft Skills
customer servicerelationship buildingcommunicationstrategic thinkingteam collaboration
Certifications
Bachelor’s degree in engineeringBachelor’s degree in BusinessBachelor’s degree in a related technical field