ANDRITZ

Field Services Engineer

ANDRITZ

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Performing a wide range of project- and service-related tasks for customers
  • Installing, commissioning, and starting up new systems
  • Delivering lifecycle support services
  • Responding to customer service inquiries
  • Resolving technical issues
  • Serving as a subject matter expert for the line of SMART Products
  • Ensuring high customer satisfaction for North American SMART product customers
  • Collaborating with other team members to ensure that technical matters are being satisfactorily addressed and resolved in a timely manner
  • Providing regular updates to customers regarding the status of their projects and service inquiries
  • Preparing and maintaining technical reports in accordance with project scope or service inquiry requirements
  • Ensuring that all project and service work is completed in compliance with company policies and procedures.

Requirements

  • Associate's degree in electronics, engineering, mechatronics or related field preferred
  • Minimum of 5 years of experience in customer service or technical support roles
  • Understanding of the pulp and paper manufacturing process is preferred, in particular paper machine operations
  • Experience with data communications links between PLC and DCS (Modbus, OPC, Ethernet IP, etc)
  • Excellent customer service and communication skills, with the ability to effectively communicate technical information to non-technical audiences
  • Strong problem-solving and troubleshooting skills, with the ability to diagnose and resolve technical issues quickly and efficiently
  • Experience with instrumentation and electrification, including installation, troubleshooting and repair
  • Ability to work independently as well as in a team environment
  • Must have a valid driver's license and be able to travel to customer sites as needed
  • This position requires regular travel across North America (including Canada and Mexico).
Benefits
  • Professional development opportunities
  • Training and professional development programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
installationcommissioningtechnical supporttroubleshootingdata communicationsPLCDCSModbusOPCEthernet IP
Soft Skills
customer servicecommunicationproblem-solvingteamworkindependence
Certifications
Associate's degree in electronicsAssociate's degree in engineeringAssociate's degree in mechatronics