Andesite Partners

Customer Success Manager

• Own the customer lifecycle: Lead customers through onboarding, implementation, adoption and ongoing success, ensuring time-to-value is fast and measurable
• Partner with SOC Teams: Work directly with analysts, engineers, and security leaders to operationalize Andesite within their workflows.
• Drive Adoption and Value: Ensure customers are actively using the platform and realizing tangible outcomes tied to their security objectives.
• Act as a Trusted Advisor: Engage with both technical stakeholders and security leadership, aligning Andesite to their operational and strategic goals.
• Identify Risk & Expansion Opportunities: Proactively manage account health, mitigate risk, and identify opportunities for growth and expansion.
• Build the CS Function: Help define onboarding frameworks, success plans, health scoring and customer engagement models from scratch.
• Close the Feedback Loop: Partner closely with Product and Engineering to translate customer needs into actionable product insights.
• Support Technical Integrations: Guide customers through integrations (APIs, data sources, workflows) and troubleshoot as needed