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Contact Center Representative
Ancora EducationContact Center Representative offering customer support via various communication platforms for Ancora brands. Responsibilities include handling inquiries and maintaining documentation in a dynamic environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to accurately document interactions and handle escalated calls. Proficient in scheduling appointments and maintaining quality assurance standards.
Highest-signal resume keywords
Customer Service ExperienceData Entry AccuracyAppointment SchedulingQuality AssuranceCall Handling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer Information ManagementTransaction ProcessingPassword Reset AssistanceEscalation Handling
Soft Skills
Communication SkillsInterpersonal SkillsProblem-Solving Skills
Certifications & Qualifications
High School DiplomaAssociate’s Degree Preferred
Industry Keywords
Contact CenterCustomer InteractionOutbound CallsInbound CallsQuality Assurance Standards
About the role
Key responsibilities & impact- Obtain customer information (e.g., name, address, etc.) to support callers.
- Complete transactions and enter data accurately into the system.
- Document details of all interactions with customers and actions taken.
- Schedule appointments for Admissions representatives.
- Respond to customer requests via outbound calls, inbound calls, and email.
- Assist students with resetting passwords.
- Assess customers’ needs to recommend appropriate actions.
- Interface with Contact Center leadership, Admissions staff, peers, students, and prospective students.
- Handle escalated calls and gather needed information.
- Maintain a Quality Assurance average of 80% or higher.
Requirements
What you’ll need- High School Diploma or equivalent
- Experience working with customers
- Associate’s Degree Preferred
- 1-3 years experience in customer service or a contact center
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ancora Education Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2013 📚 Education ⚕️ Healthcare Insurance Education
- Healthcare Insurance
- Professional Development Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands. Contact Center Representative 🔥 0 minutes ago 🇺🇸 United States – Remote 💵 $20 - $21 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Obtain customer information (e.g., name, address, etc.) to support callers.
- Complete transactions and enter data accurately into the system.
- Document details of all interactions with customers and actions taken.
- Schedule appointments for Admissions representatives.
- Respond to customer requests via outbound calls, inbound calls, and email.
- Assist students with resetting passwords.
- Assess customers’ needs to recommend appropriate actions.
- Interface with Contact Center leadership, Admissions staff, peers, students, and prospective students.
- Handle escalated calls and gather needed information.
- Maintain a Quality Assurance average of 80% or higher. 🎯 Requirements
- High School Diploma or equivalent
- Experience working with customers
- Associate’s Degree Preferred
- 1-3 years experience in customer service or a contact center Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Connection Advisor, Call Center – Healthcare Scheduler 🔥 8 hours ago Be Well Pharmacy 1 - 10 💊 Pharmaceuticals 🧘 Wellness Website LinkedIn All Job Openings Connection Advisor Senior providing patient scheduling and call center support in a remote role for Hennepin Healthcare. Responsible for answering calls, scheduling, and patient assistance. 🇺🇸 United States – Remote 💵 $22 - $29 / hour ⏰ Full Time 🟠 Senior 📞 Call Center Representative Senior Connection Advisor, Call Center/Healthcare Scheduler 🔥 9 hours ago Be Well Pharmacy 1 - 10 💊 Pharmaceuticals 🛒 Retail Website LinkedIn All Job Openings Connection Advisor Senior managing patient calls and scheduling appointments in a remote call center setup. Ensuring accurate patient registration and excellent customer service in healthcare context. 🇺🇸 United States – Remote 💵 $22 - $29 / hour ⏰ Full Time 🟠 Senior 📞 Call Center Representative Financial Aid Contact Center Agent I 🔥 9 hours ago Liberty University 5001 - 10000 Website LinkedIn All Job Openings Contact Center Agent responsible for handling student inquiries related to financial aid at Liberty University. Engaging with students through calls, chats, and emails to ensure accurate financial aid information and support. 🇺🇸 United States – Remote 💵 $17 - $20 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor Certified Pharmacy Technician – Call Center 🔥 10 hours ago ExactCare 501 - 1000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals Website LinkedIn All Job Openings Pharmacy Technician providing patient care services in a remote call center environment. Handling inbound and outbound patient calls to provide exceptional service and support medication management. 🇺🇸 United States – Remote 💰 Private Equity Round on 2016-03 ⏰ Full Time 🟠 Senior 🔴 Lead 📞 Call Center Representative Call Center Representative, Spanish Bilingual – Roadside Assistance 🔥 11 hours ago AAA 5001 - 10000 🚗 Transport 👥 B2C Website LinkedIn All Job Openings Remote Call Center Representative assisting AAA members with roadside issues. Handling emergency calls and ensuring member satisfaction through effective communication and problem-solving. 🇺🇸 United States – Remote 💵 $19 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 📞 Call Center Representative 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Call Center Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs