Help Desk Technician

Ancora Education

Help Desk Technician providing technical support via phone, email, and chat. Managing ticket queues and delivering excellent customer service while resolving technical issues.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in providing first-contact technical support and managing incident/request tickets while ensuring excellent customer service. Possesses strong communication skills and a working knowledge of various operating systems and support platforms.

Highest-signal resume keywords

Technical SupportIncident ManagementCustomer ServiceMicrosoft WindowsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic Computer Technology CompetenciesHelp Desk ExperienceTicket ManagementGoogle AppsActive DirectoryOktaCitrixCampusVueChromeOS Operating System

Soft Skills

Strong Written CommunicationProactive Problem SolvingTeam Collaboration

Tools & Technologies

Ticket System SolutionsPhone SupportEmail SupportChat Support

Certifications & Qualifications

CompTIA A+ Certification

Industry Keywords

Service Level AgreementsHelp DeskCall CenterIT Support

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Provides first-contact technical support via phone, email, and chat, aiming for quick resolution of user issues.
Involves efficiently managing the ticket queue to meet Service Level Agreements (SLAs).
Escalating complex problems to higher-tier support (Tier 2/3).
Consistently delivering excellent customer service while representing the IT department professionally.
Manage the ingress of incident/request calls and tickets using designated approved phone and ticket system solutions by following established routing and workflow procedures.
Ensure generated incident/request tickets contain all required and necessary information, notes, and correctly assign tickets to appropriate support personnel.
Identify, analyze, and resolve first contact issues via telephone, chat, and email, and escalate issues to Tier 2 and 3, or other support personnel when necessary.
Work with the other Help Desk Technicians, IT Operations Technicians, and other Support Personnel when possible to gain a greater understanding and insight into the resolution of technical problems.
Provide positive interaction with customers, peers, and leadership to ensure a pleasant and productive communication and service experience.
Provide outstanding customer service to optimize enterprise-wide productivity.
Build strong working relationships with fellow Help Desk Technicians, IT Operations Technicians, and other Support Personnel to ensure a high quality of service to end users.
Be proactive: analyze situations to determine and implement permanent corrective actions.

Requirements

What you’ll need

High School Diploma or GED
1 year of experience in the Information Technology or related field
1 year of experience in a Help Desk or Call Center environment
Demonstrate understanding of basic computer technology competencies
Working knowledge of Microsoft Windows and ChromeOS Operating Systems
Working knowledge of Google Apps
Strong written communication skills
Associate’s Degree (Preferred)
CompTIA A+ Certification (Preferred)
Working knowledge of Okta platform (Preferred)
Working knowledge of Citrix/CampusVue (Preferred)
Working knowledge of Active Directory (Preferred)
Working knowledge of Google Admin (Preferred)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ancora Education Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2013 📚 Education ⚕️ Healthcare Insurance Education
Healthcare Insurance
Professional Development Ancora Education is an industry leader in providing career-focused education and vocational training programs. With a network of institutions across 22 campus locations and a range of online offerings, Ancora Education empowers individuals through skill development in various fields, including allied health, information technology, professional trades, and business studies. Their mission is to inspire and support adult learners and workforce partners through flexible learning solutions that meet current market demands. Help Desk Technician 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $20 - $22 / hour ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provides first-contact technical support via phone, email, and chat, aiming for quick resolution of user issues.
Involves efficiently managing the ticket queue to meet Service Level Agreements (SLAs).
Escalating complex problems to higher-tier support (Tier 2/3).
Consistently delivering excellent customer service while representing the IT department professionally.
Manage the ingress of incident/request calls and tickets using designated approved phone and ticket system solutions by following established routing and workflow procedures.
Ensure generated incident/request tickets contain all required and necessary information, notes, and correctly assign tickets to appropriate support personnel.
Identify, analyze, and resolve first contact issues via telephone, chat, and email, and escalate issues to Tier 2 and 3, or other support personnel when necessary.
Work with the other Help Desk Technicians, IT Operations Technicians, and other Support Personnel when possible to gain a greater understanding and insight into the resolution of technical problems.
Provide positive interaction with customers, peers, and leadership to ensure a pleasant and productive communication and service experience.
Provide outstanding customer service to optimize enterprise-wide productivity.
Build strong working relationships with fellow Help Desk Technicians, IT Operations Technicians, and other Support Personnel to ensure a high quality of service to end users.
Be proactive: analyze situations to determine and implement permanent corrective actions. 🎯 Requirements
High School Diploma or GED
1 year of experience in the Information Technology or related field
1 year of experience in a Help Desk or Call Center environment
Demonstrate understanding of basic computer technology competencies
Working knowledge of Microsoft Windows and ChromeOS Operating Systems
Working knowledge of Google Apps
Strong written communication skills
Associate’s Degree (Preferred)
CompTIA A+ Certification (Preferred)
Working knowledge of Okta platform (Preferred)
Working knowledge of Citrix/CampusVue (Preferred)
Working knowledge of Active Directory (Preferred)
Working knowledge of Google Admin (Preferred) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Support Specialist 🔥 10 hours ago Pearce Services 1001 - 5000 📡 Telecommunications ⚡ Energy 🤝 B2B Website LinkedIn All Job Openings IT Support Specialist providing hands-on technical support for employees at Pearce Services. Responsible for maintaining a reliable IT environment and supporting various technology initiatives. 🇺🇸 United States – Remote 💵 $1 - $10 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Software Licensing Help Desk Specialist 🔥 13 hours ago Empower AI 501 - 1000 Website LinkedIn All Job Openings Help Desk Specialist supporting software asset management for Department of Homeland Security. Managing software licensing and assisting end-users in a remote setting. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💻 IT Support Help Desk Technician 🔥 16 hours ago Franciscan Missionaries of Our Lady Health System 10,000+ employees 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Help Desk Technician providing primary internal user support services for FMOLHS. Troubleshoots issues related to hardware, software, and system access while ensuring customer satisfaction. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Junior Help Desk 🕒 2 days ago Global Alliant Inc 51 - 200 🤖 Artificial Intelligence 🏢 Enterprise 🏛️ Government Website LinkedIn All Job Openings Help Desk Specialist providing remote assistance to users in troubleshooting IT issues. Ensuring effective communication and working independently towards resolving technical problems. 🇺🇸 United States – Remote 💵 $70k / year ⏰ Full Time 🟢 Junior 💻 IT Support 🦅 H1B Visa Sponsor IT Helpdesk Support Specialist I 🕒 5 days ago Liberty University 5001 - 10000 Website LinkedIn All Job Openings Technical Support Specialist responsible for providing remote support and technical assistance to end users. Prioritizing and resolving computer-related help requests via phone and chat. 🇺🇸 United States – Remote 💵 $20 - $26 / hour ⏰ Full Time 🟢 Junior 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs