Client Success & Operations Manager, Token Vesting

Anchorage Digital

Client Success & Operations Manager managing crypto token vesting product for institutions. Handling client lifecycle, onboarding, and ongoing relationship management.

Posted 7/20/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client lifecycle management, technical integration, and operational execution within the crypto industry, while effectively managing multiple client relationships and identifying growth opportunities.

Highest-signal resume keywords

Client Lifecycle ManagementAPI ConfigurationData ValidationCommunication SkillsCrypto Background

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data SkillsSpreadsheet SkillsTechnical IntegrationBug FixingOperational Management

Soft Skills

Strong CommunicationHigh OrganizationReliabilityClient Relationship ManagementCommercial Instinct

Industry Keywords

CryptoToken VestingCustody ConceptsProtocol TeamsCustomer Success

About the role

Key responsibilities & impact

Own the full client lifecycle for protocols using Anchorage Digital's token vesting product — from the first demo through configuration, onboarding, bug fixes, support, account maintenance, and ongoing relationship management.
Manage ongoing operational needs — data changes, adding users, bug fixes, and other day-to-day requests — with rigor across a portfolio scaling toward ~25 companies / ~2,000 users.
Collaborate with the broader organization and engineering to own client requests, feature requests, and bug resolution.
Deliver status updates back to clients and coordinate with sales to identify and convert investor prospects.
Listen to clients through a high cadence of meetings (typically 10–20 in the first quarter of a new engagement), surfacing issues early and discovering new opportunities.

Requirements

What you’ll need

A crypto background, with the ability to speak credibly with protocol teams and token issuers and familiarity with tokens, vesting, and custody concepts.
A blend of client-facing experience (customer success, account management, or sales) and technical/operational execution ability.
Strong data and spreadsheet skills, with comfort performing data validation and quality control.
Experience with API configuration or technical integration work.
Strong communication skills, able to manage a high meeting volume and multiple concurrent client relationships.
A high level of organization and reliability under a heavy volume of concurrent relationship and operational tasks.
Commercial instinct — able to spot expansion, upsell, and conversion opportunities in the natural course of client work.

Benefits

Comp & perks

Equal Opportunity Employer
Commitment to diversity and inclusion
Supportive and respectful workplace environment