Renewals Manager

Anaplan

Renewals Manager at Anaplan managing customer renewal processes and negotiations. Providing seamless support during renewal cycles with a focus on customer success.

Posted 5/26/2026full-timeRemote • 🇵🇭 PhilippinesSeniorLeadWebsite

Tech Stack

Tools & technologies

GoSFDC

About the role

Key responsibilities & impact

Manage a portfolio of renewals, ensuring successful, on-time execution of renewals processes and Contract Execution
Support the renewal deal cycle by working directly with Customers via online video conference, email, telephone, or in person (when possible)
Partner with Customer Success and/or Sales team to provide seamless customer support during the renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunities
Successfully negotiate all issues related to renewals
Manage the commercial aspects of Customer conversions from Anaplan's Legacy Products to newer Offerings, including strategic reviews of the current Customer landscape and conversion offers that optimize Customers' utilization of Anaplan
Respond to questions from Customers and/or Go To Market Organization (internal) on any aspect of renewal
Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure accurate contracts. Verify compliance with internal policies (and external regulations)
Processing standard and complex quotes, auto-renewal notices, and orders utilizing Salesforce.com
Maintain an accurate 180-day rolling forecast of renewals within your territory
Archive and maintain all contractual documentation
Resolves problems through research and consulting with internal support teams to identify the appropriate tools for success

Requirements

What you’ll need

8+ years of SaaS renewals, sales, customer success, or account management experience
Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting, etc.)
Excellent understanding of legal conditions
Strong negotiation skills
The ability to acquire knowledge of our products and their value to Anaplan's Customers
The ability to acquire a thorough understanding of Anaplan's corporate goals and objectives and consider these goals/objectives within the design of Renewal offers
Ability to organize, prioritize, complete activities, and meet deadlines daily
Requires strong communication skills
Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus
Four-year college degree is preferred.

Benefits

Comp & perks

Our commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
Reasonable accommodation for individuals with disabilities
Supportive Operating principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS renewalscontract executiondeal structuringpricingnegotiationcontract interpretationquote processingforecasting

Soft Skills

customer supportcommunicationorganizationprioritizationproblem-solving

Certifications

four-year college degree