Customer Success Business Partner
Anaplan
full-time
Posted on:
Location Type: Remote
Location: Spain
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About the role
- Ensure successful adoption and measurable business outcomes for Anaplan solutions across your book of business (approx 15-20 accounts)
- Act as the trusted strategic advisor and single point of contact for all matters related to Anaplan, from onboarding to renewal and expansion.
- Collaborate with internal teams to align customer success plans with broader account strategies and growth targets.
- Identify and flag risks early, manage escalations effectively, and champion your customers internally.
- Educate and guide customers on best practices in scenario planning using Anaplan.
- Build and maintain strong executive relationships with key stakeholders, in our targeted Lines of Business.
- Facilitate connections with other Anaplan teams (Product, Support, Community, Sales, Partners) to deliver a seamless customer experience.
Requirements
- Proven experience managing enterprise customers with complex solutions, either in a Customer Success, Solution Consulting, Implementation, or Advisory capacity.
- Fluency in English and Spanish is a must.
- Demonstrated ability to influence and build trust with senior stakeholders.
- Comfortable navigating complex organisations, managing multiple stakeholders, and driving strategic alignment.
- Exceptional communication, interpersonal, and presentation skills – able to explain technical topics in simple, business-relevant terms.
- Experience leading cross-functional teams to deliver successful customer outcomes.
- Highly customer-centric, with a passion for solving problems and delivering long-term value.
- Strong time management and prioritisation skills in a dynamic, high-growth environment.
Benefits
- Reasonable accommodation for individuals with disabilities during application and interview process
- Commitment to Diversity, Equity, Inclusion and Belonging
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer-centricproblem-solvinginfluencingbuilding trustcommunicationinterpersonalpresentationtime managementprioritizationstrategic alignment