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Ananda

Field Service Engineer – Chinese and English Speaker

Ananda

Field Service Engineer for Ananda B.V. providing technical support in Chinese and English.

Posted 5/17/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $8,000 - $12,000 per monthWebsite

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Provide certain support for certain issues to customer online or offline.
  • Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
  • Following RMA in CRM and record the returns to customer in on-line list.
  • Service Planning for next week, need plan for more visiting to customer side for service.
  • Weekly meeting to review about issues and RMA following within team and cooperation.
  • One basic Monthly report about the main work.
  • Need to follow the related task list of call center project by time line.
  • Normal customer visiting and good communication.
  • Certain feedback or analysis report.
  • Keep good communication and relationship with customers for customer satisfaction.
  • Make some certain training for customers about products or Ananda link.
  • Service process review together to make more efficient.
  • Support visiting customers for some certain other support, like supporting business.

Requirements

What you’ll need
  • Experience in assembling or repairing industrial products and equipment
  • 2+ years experiences related working experience
  • PCBA welding experience and skill is preferred
  • Minimum secondary level of education
  • English and Chinese as working language, with strong communication skills
  • Good knowledge of MS Office and any ERP System.

Benefits

Comp & perks
  • good salary and benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
assembling industrial productsrepairing industrial productsPCBA weldingcustomer serviceservice planningissue trackingreportingtask management
Soft Skills
communicationcustomer relationship managementproblem-solvingteam collaborationtraining