Ananda

Field Engineer

• Provide certain support for certain issues to customer online or offline.
• Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
• Following RMA in CRM and record the returns to customer in on-line list.
• Service Planning for next week, need plan for more visiting to customer side for service.
• Weekly meeting to review about issues and RMA following within team and cooperation.
• One basic Monthly report about the main work.
• Need to follow the related task list of call center project by time line.
• Normal customer visiting and good communication.
• Certain feedback or analysis report.
• Keep good communication and relationship with customers for customer satisfaction.
• Make some certain training for customers about products or Ananda link.
• Service process review together to make more efficient.
• Support visiting customers for some certain other support, like supporting business.

Field Service Engineer, Chinese and English