Ananda

Field Engineer

• Provide certain support for certain issues to customer online or offline.
• Respond quickly (normally within 24h) and follow customers' issues or complaints, and visit customer if need.
• Following RMA in CRM and record the returns to customer in on-line list.
• Service Planning for next week, need plan for more visiting to customer side for service.
• Weekly meeting to review about issues and RMA following within team and cooperation.
• One basic Monthly report about the main work.
• Need to follow the related task list of call center project by time line.
• Normal customer visiting and good communication.
• Certain feedback or analysis report.
• Keep good communication and relationship with customers for customer satisfaction.
• Make some certain training for customers about products or Ananda link.
• Service process review together to make more efficient.
• Support visiting customers for some certain other support, like supporting business.

Field Service Engineer – Bilingual (Chinese, English)

Field Service Engineer – Chinese and English Speaker

Ecommerce

• Own the complete technology stack (e-commerce platform, ERP integrations, data infrastructure)
• Build AI-powered automation for business operations (customer service, inventory, reporting)
• Turn CEO prototypes into production-ready systems
• Architect and implement integrations between Shopify Plus, Fulfil.io ERP, and internal tools
• Establish development practices and CI/CD pipelines
• Work directly with CEO and fractional CTO on technical strategy

Head of Technology – E-Commerce

• Own the entire technology stack and turn POCs into production systems
• Build AI systems that automate routine business operations
• Free the team from repetitive tasks
• Build AI automation tools for the business
• Collaborate with the fractional CTO and leadership team

Head of Technology – AI-Native E-Commerce

Artificial Intelligence

• Own our internal tech stack
• Build AI automation systems
• Work directly with CEO and Fractional CTO
• Demonstrate real value from tech stack and AI tools

Head of Tech

• Complete tech stack ownership (Shopify Plus, BigQuery, AWS)
• AI automation for business operations
• Turn CEO prototypes into production systems
• Direct line to leadership

Full Stack Developer

• Build AI systems that automate business operations.
• Turn CEO prototypes into production.
• Own everything technical. No 'that's not my job.'