Analytica

Data Scientist

• Lead the development, validation, and deployment of predictive models, including time series forecasting, anomaly detection, and simulation models, to address USCIS mission and operational challenges.
• Prepare, transform, and analyze large and complex datasets using SQL and Python in a Databricks environment.
• Perform exploratory data analysis, feature engineering, and model optimization to ensure high-quality, repeatable, and interpretable results.
• Design and deliver advanced dashboards and visualizations to communicate insights, forecasts, and scenarios to technical and non-technical stakeholders.
• Apply advanced statistical and machine learning techniques to identify patterns, measure operational performance, and anticipate future trends.
• Partner with program managers, analysts, and client stakeholders to frame research questions, design analytic studies, and present findings in a clear, actionable manner.
• Document methodologies, ensure reproducibility of analyses, and contribute to analytic best practices across the team.
• Mentor junior analysts and data scientists in best practices for data science, forecasting, and statistical modeling.

Business Analyst

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Technical Business Analyst

Operations

• Oversee day-to-day system operations to ensure high levels of reliability, security, availability, and user satisfaction across enterprise applications
• Lead performance optimization efforts, including bug fixes, patching, certificate management, and implementation of minor system enhancements
• Manage and prioritize system-related incidents, including triage, escalation, troubleshooting, resolution, and completion of Root Cause Analysis (RCA)
• Oversee Tier 1 Helpdesk operations, serving as the primary interface for customer technical support requests
• Coordinate escalation across Tier 1, Tier 2, and Tier 3 support teams to ensure timely and effective issue resolution
• Collaborate with technical teams and stakeholders to identify and resolve operational issues related to AI-driven automation, including workflow disruptions and data dependencies
• Support and expand automation within helpdesk and operational processes, including automating routine support tasks such as troubleshooting, status updates, and user management workflows
• Act as the primary operational liaison between technical teams and business stakeholders, ensuring clear communication during incidents, releases, and system updates
• Support continuous improvement initiatives to enhance system performance, user experience, and operational efficiency

Application Operations Manager

Data Analyst

• Analyze structured and unstructured datasets from multiple Military Health System (MHS) data sources to support operational and strategic decision-making
• Develop, maintain, and enhance dashboards and data visualizations using Power BI or Tableau
• Collaborate with stakeholders and subject matter experts to understand business requirements and translate them into data-driven insights
• Perform data validation, quality checks, and troubleshooting to ensure data accuracy and reliability
• Support recurring reporting requirements and respond to ad-hoc data requests from DHA leadership
• Utilize SQL, SAS, Python, or similar tools to extract, manipulate, and analyze healthcare and operational data
• Communicate analytical findings clearly to both technical and non-technical audiences
• Document data processes, methodologies, and reporting procedures
• Participate in regular client meetings and provide analytical support to ongoing program initiatives
• Support continuous improvement efforts related to data analysis, reporting, and visualization processes

Research Analyst

• Conduct research across a wide variety of policy, regulatory, and coverage areas to identify potential risks and vulnerabilities within federal healthcare programs
• Assess program risks and contribute to the development of mitigation strategies to address fraud, waste, and abuse vulnerabilities
• Documenting findings and preparing materials for stakeholder review
• Collaborate with team members and client stakeholders to analyze vulnerabilities affecting program integrity
• Develop clear, concise, and well-structured research reports, briefings, and presentations using Microsoft Office tools
• Present research findings and recommendations to client leadership and program teams
• Maintain documentation of vulnerability assessments, risk evaluations, and mitigation activities
• Work closely with both client and Analytica managers to support ongoing program integrity initiatives
• Participate in team meetings and contribute to daily client-facing activities

Data Scientist

Technical Business Analyst

Application Operations Manager

Data Analyst

Senior Research Analyst