Customer Support Representative

Anagram

Customer Support Representative providing support for Anagram’s insurance billing platform. Joining a dynamic team dedicated to customer success through effective engagement and support.

Posted 5/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $50,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Provide timely, accurate, and empathetic support to customers via chat and email
Understand and identify customer needs, guiding them through specific features and functionalities
Maintain and update internal knowledge bases and customer records
Share updates about new features, improvements, or processes with customers
Collaborate cross-functionally with other teams to ensure a smooth customer experience

Requirements

What you’ll need

1–3+ years of experience in a customer service or support role
A team player with a positive, “can-do” attitude
Strong communication and active listening skills
Excellent problem-solving abilities
Comfortable managing multiple tasks in a fast-paced environment
Patient and empathetic when handling challenging cases
Quick to learn and comfortable using a variety of tools, including but not limited to: Intercom, Slack, HubSpot, & Google Workspace

Benefits

Comp & perks

Industry-leading compensation, including salary and equity ownership
MacBook, monitor, and all the technologies you need to succeed
Full Medical & Dental Insurance
Unlimited PTO
401k
Remote first company
Fast-paced startup environment

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

team playerpositive attitudestrong communicationactive listeningproblem-solvingpatientempatheticmulti-taskingquick learner