ANAB - ANSI National Accreditation Board

Operations

• Manage and support operational staff to ensure unit and company-wide processes and metrics are maintained.
• Oversee coordination of the assessment process, including team assignment, in conformance with ISO/IEC 17011.
• Monitor and allocate Operations unit workload and ensure effective use of resources.
• Oversee the new CAB application workflow and approval of assessment team member invoices.
• Troubleshoot and resolve unique issues with clients, team members, and staff.
• Establish, maintain, and improve processes within assigned task areas, including training and documentation.
• Collect, monitor, and analyze metrics and performance indicators to identify opportunities for process improvement.
• Collaborate with Technical staff and cross-functional teams to address issues and support operational goals.
• Participate in internal audits and external evaluations; implement corrective action as required.
• Communicate operational improvements to applicable staff and leadership.

Operations Manager