Customer Service Representative

Amynta Group

Remote Customer Service Representative supporting agents for BTIS, a nationwide commercial insurance wholesaler. Handling high-volume calls and chats, resolving issues, and producing certificates, policies, and endorsements.

Posted 8/5/2026full-timeRemote • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle high volumes of inbound calls and chats while maintaining professionalism. Proficient in Microsoft Office applications and capable of managing multiple priorities in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center Environment ExperienceMicrosoft Office ProficiencyStrong Attention to DetailTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data Entry SkillsTroubleshooting Equipment IssuesNavigating Software ApplicationsUnderstanding Performance MetricsCompleting Forms Accurately

Soft Skills

Strong Self-MotivationOrganization SkillsAdaptabilityPositive AttitudeIntegrity

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer-Focused EnvironmentInbound Phone CallsChat SupportRemote WorkDepartment Metrics

About the role

Key responsibilities & impact

Handle a high volume of inbound phone calls and chats
Respond to and resolve customer issues in a timely fashion
Provide the highest level of customer service while remaining professional and polite
Produce certificates, policies, endorsements, and other related items for clients
Support team goals through related duties and special projects
Provide standard information and complete forms within guidelines
Meet or exceed department metrics for call handling and quality

Requirements

What you’ll need

High school diploma or equivalent required
Prior customer service experience preferred
Call center environment experience is a plus
Post-secondary education preferred
Experience working in an office or customer-focused environment preferred
Ability to work Pacific Time Zone, 8AM–5PM
Ability to work independently in a remote environment
Strong self-motivation, organization, and time management skills
Ability to troubleshoot basic equipment and connectivity issues, including headset, internet, and system access
Strong computer and data entry skills
Ability to learn and navigate software and web-based applications
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
Ability to manage multiple priorities, operate dual monitors, and maintain accuracy
Strong attention to detail and ability to follow established procedures and instructions
Ability to read, interpret, and apply information effectively
Understanding of department performance metrics related to call handling and quality preferred
Adaptability and willingness to learn new processes, systems, and responsibilities
Positive attitude, strong integrity, and commitment to excellent customer service

Benefits

Comp & perks

Major Holidays off
Paid Vacation
Health benefits
Dental benefits
Vision benefits
401(k)
Reasonable accommodation throughout the recruitment process
Equal Employment Opportunity