Customer Service Representative, Commercial Auto Insurance

Amynta Group

Customer Service Representative supporting BTIS’s network of auto insurance agents. Handling inquiries through phone, email, and chat in a fast-paced environment.

Posted 6/3/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $24 per hourWebsite

About the role

Key responsibilities & impact

Provide routine customer service and policy support to agents and carriers by answering questions regarding coverage, rates, billing issues, and general policy reviews.
Communicate with agents and carriers via multiple channels (phone, chats, emails) while navigating multiple systems and platforms.
Research, resolve, and clearly communicate customer inquiries in accordance with established service standards, escalating issues as appropriate
Maintain a working knowledge of products, services, and promotions
Review and process applications, binders, endorsements, and other documentation required for policy issuance, including time-sensitive requests
Complete required forms and documentation and accurately record all customer interactions and transactions in the CRM system
Organize and maintain policy files to ensure proper documentation management
Assist with the creation, documentation, and continuous improvement of processes
Collaborate with team members and cross-functional partners to ensure accurate and timely completion of work
Provide excellent customer service to both internal and external partners
Perform other duties as may be assigned

Requirements

What you’ll need

High school diploma or equivalent
Strong written and verbal communication skills, with confidence handling customer interactions
Recognizes the importance of maintaining high standards in service delivery
Ability to evaluate policy information, recognize potential issues, and take appropriate action to resolve them
Proficiency in Microsoft Office and web-based systems, with the ability to quickly learn new tools and navigate multiple systems simultaneously
Remote-ready mindset: self-motivated, organized, and able to manage priorities independently
Ability to troubleshoot basic issues with equipment such as headset, internet, and connectivity.

Benefits

Comp & perks

Comprehensive benefits include medical, dental, vision, disability, and life insurance
401(k) with company match
Paid time off plus company holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicepolicy supportdocumentation managementapplication processingissue resolutionpolicy evaluationCRM systemprocess improvementbilling issuescoverage knowledge

Soft Skills

written communicationverbal communicationcustomer interactionservice delivery standardsself-motivatedorganizational skillspriority managementcollaborationproblem-solvingadaptability

Certifications

high school diplomaequivalent certification