Customer Service Representative, CSR

Amynta Group

Customer Service Representative supporting agents and carriers through various communication channels for commercial insurance. Engaging in a fast-paced environment and ensuring service excellence.

Posted 5/21/2026full-timeRemote • Florida, Illinois, Kansas, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $22 per hourWebsite

About the role

Key responsibilities & impact

Provide routine customer service and policy support to agents and carriers
Communicate with agents and carriers via multiple channels
Research, resolve, and communicate customer inquiries
Maintain a working knowledge of products and services
Review and process applications and documentation
Organize and maintain policy files

Requirements

What you’ll need

High school diploma or equivalent
Strong written and verbal communication skills
Ability to evaluate policy information and resolve issues
Proficiency in Microsoft Office and web-based systems
Ability to troubleshoot basic issues with equipment
Remote-ready mindset: self-motivated and organized

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Disability insurance
Life insurance
401(k) with company match
Paid time off
Company holidays

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicepolicy supportapplication processingdocumentation review

Soft Skills

written communicationverbal communicationproblem-solvingself-motivatedorganized

Certifications

high school diploma