Customer Services Representative

AMSURG

Customer Services Representative resolving patient billing inquiries via phone and assisting attorneys with billing questions at AMSURG. Engaging with healthcare providers for clarifications on medical services.

Posted 7/11/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong knowledge of Medical Insurance terminology and the ability to effectively communicate revenue cycle processes. Exhibits excellent interpersonal skills and the capacity to handle multiple tasks while adhering to company policies and procedures.

Highest-signal resume keywords

Medical Insurance TerminologyCustomer Service PoliciesEffective Oral CommunicationInterpersonal SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare KnowledgeRevenue Cycle ProcessesProblem ResolutionPolicy AdherenceTask Prioritization

Soft Skills

Effective ListeningTeam-OrientedPleasant DemeanorFlexibilityQuick Learner

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Payor RulesState RegulationsClient InformationCall HandlingQuality Goals

About the role

Key responsibilities & impact

Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
Be familiar with and understand payor and state rules and regulations and client information
Adhere to all company policies and procedures
Other duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED) required
1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
Flexible, with ability to learn quickly and meet department production and quality goals
Familiarity and proficiency with the policies and procedures of the Customer Service department
Knowledge of Medical Insurance terminology
Can handle and prioritize multiple tasks
Reliable, team-oriented, pleasant with excellent interpersonal skills
Effective oral and written communication skills

Benefits

Comp & perks

Paid Time Off
Medical
Dental
Vision
Life
Disability
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
FSAs for Transportation and Parking & HSAs
matching 401(K) Plan
9 observed holidays
paid family leave