Director, Client Delivery

AMSURG

Client Delivery Director at AMSURG overseeing healthcare client delivery and revenue cycle management. Building relationships and driving operational excellence in medical billing and coding processes.

Posted 7/2/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Responsible for making initial contact with prospective clients to uncover needs for Medical Billing & Healthcare Revenue Cycle Management services, including Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions & RCM Analytics.
Oversee the management of client delivery and center onboarding relationships, ensuring compliance with contractual obligations and performance benchmarks.
Analyze performance data to track and report on CBO efficiency, identifying areas of risk and opportunity for process enhancement.
Conduct regular reviews and meetings with center leaders and CBO operations to assess performance metrics, discuss challenges, and push for continual improvement.
Collaborate closely with the Sr. Director of Third Party to assist with the strategic consolidation of third-party vendors as required based on performance analysis and company direction, optimizing our revenue cycle management.
Foster strong relationships with surgery center administrators, CBO operations, and AMSURG leadership to ensure alignment of revenue cycle strategies.
Serve as a subject matter expert in revenue cycle management, offering guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators and surgeon partners.

Requirements

What you’ll need

Experience as a Revenue Cycle Management leader in system conversions and process improvement.
Exceptional ability to comfortably speak with and present to prospective clients using proven selling and persuasion skills.
Proven ability to manage multiple stakeholders and vendors in a complex, fast-paced environment.
Strong analytical skills with proficiency in Microsoft Office, particularly Excel, and familiarity with data visualization tools like Tableau, Power BI and Viewgol.
Excellent leadership and communication skills, capable of driving change and fostering a culture of accountability and continuous improvement.
Deep understanding of Medicare/Medicaid and other government payors, as well as commercial insurers and specialty contracts.
Bachelor’s degree with an emphasis in finance, accounting, or healthcare administration. Graduate degree preferred. If an individual possesses an MS or MA Graduate Degree in a related field of study, prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable. Must have 8-10 years management experience in practice administration, client services, third party billing or healthcare reimbursement.

Benefits

Comp & perks

Paid Time Off
Medical
Dental
Vision
Life
Disability
Healthcare FSA
Dependent Care FSA
Limited Healthcare FSA
FSAs for Transportation and Parking
HSAs
matching 401(K) Plan
9 observed holidays
paid family leave
accrual of Paid Time Off (PTO) each pay period with a minimum of 20 days and up to 25 days per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Medical BillingCodingPayment PostingAR ManagementDenial ManagementRCM AnalyticsMicrosoft ExcelData VisualizationTableauPower BI

Soft Skills

Communication SkillsLeadership SkillsPersuasion SkillsAnalytical SkillsRelationship Building