Customer Service Representative, Verification of Benefits

AMSURG

Customer Services Representative resolving patient billing inquiries. Work at AMSURG, an ambulatory surgery leader, handling various healthcare-related questions and calls.

Posted 6/27/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
Be familiar with and understand payor and state rules and regulations and client information
Adhere to all company policies and procedures
Other duties as assigned

Requirements

What you’ll need

High School diploma or general education degree (GED) required
1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
Flexible, with ability to learn quickly and meet department production and quality goals
Familiarity and proficiency with the policies and procedures of the Customer Service department
Knowledge of Medical Insurance terminology
Can handle and prioritize multiple tasks
Reliable, team-oriented, pleasant with excellent interpersonal skills
Effective oral and written communication skills

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical insurance terminologyrevenue cycle managementcall center experience

Soft Skills

effective listeningcommunication skillsflexibilityability to learn quicklytask prioritizationreliabilityteam-orientedinterpersonal skills

Certifications

high school diplomaGED