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About the role
Key responsibilities & impact- Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
- Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
- Be familiar with and understand payor and state rules and regulations and client information
- Adhere to all company policies and procedures
- Other duties as assigned
Requirements
What you’ll need- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
- Flexible, with ability to learn quickly and meet department production and quality goals.
- Familiarity and proficiency with the policies and procedures of the Customer Service department.
- Knowledge of Medical Insurance terminology.
- Can handle and prioritize multiple tasks.
- Reliable, team-oriented, pleasant with excellent interpersonal skills.
- Effective oral and written communication skills.
Benefits
Comp & perks- Paid Time Off
- Medical
- Dental
- Vision
- Life
- Disability
- Healthcare FSA
- Dependent Care FSA
- Limited Healthcare FSA
- FSAs for Transportation and Parking & HSAs
- Matching 401(K) Plan
- 9 observed holidays
- Paid family leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical insurance terminologyrevenue cycle managementcall center experience
Soft Skills
effective communicationinterpersonal skillsflexibilityability to learn quicklytask prioritizationteam-orientedreliability
Certifications
high school diplomaGED
