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AMSURG

Customer Service Representative

AMSURG

. Handle incoming calls from patients, attorneys, insurance companies, etc.

Posted 4/30/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact
  • Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
  • Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
  • Be familiar with and understand payor and state rules and regulations and client information
  • Adhere to all company policies and procedures
  • Other duties as assigned

Requirements

What you’ll need
  • High School diploma or general education degree (GED) required
  • 1 year of related healthcare and/or call center experience preferred or equivalent combination of education and experience
  • Flexible, with ability to learn quickly and meet department production and quality goals.
  • Familiarity and proficiency with the policies and procedures of the Customer Service department.
  • Knowledge of Medical Insurance terminology.
  • Can handle and prioritize multiple tasks.
  • Reliable, team-oriented, pleasant with excellent interpersonal skills.
  • Effective oral and written communication skills.

Benefits

Comp & perks
  • Paid Time Off
  • Medical
  • Dental
  • Vision
  • Life
  • Disability
  • Healthcare FSA
  • Dependent Care FSA
  • Limited Healthcare FSA
  • FSAs for Transportation and Parking & HSAs
  • Matching 401(K) Plan
  • 9 observed holidays
  • Paid family leave

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
medical insurance terminologyrevenue cycle managementcall center experience
Soft Skills
effective communicationinterpersonal skillsflexibilityability to learn quicklytask prioritizationteam-orientedreliability
Certifications
high school diplomaGED