Amsive

Account Manager, Customer Experience – Healthcare Services

Amsive

full-time

Posted on:

Location Type: Hybrid

Location: New York City • New York • 🇺🇸 United States

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Job Level

JuniorMid-Level

About the role

  • Lead role for client-facing interaction with agency day to day
  • Partner with leading health insurance plans and health systems to develop and manage data-driven marketing programs
  • Build empathetic personal relationships with clients
  • Create and proactively manage internal timelines for projects and programs
  • Schedule, organize and facilitate client campaign initiatives across all agency channels
  • Oversee implementation, delivery, and execution of program promise
  • Facilitate and manage the invoicing process
  • Maintain and/or improve account profitability
  • Proactively identify new business opportunities with existing clients
  • Understand client business needs and objectives

Requirements

  • 2-4+ years of experience managing omnichannel marketing programs across Direct Mail, Email, SEO, SEM, and other paid media channels
  • 2+ years of experience in agency environment and proven success in managing client relationships
  • Experienced in compiling, documenting, and communicating client requirements to internal stakeholders across departments
  • Must have experience overseeing implementation or managing and executing omnichannel marketing campaigns as main client point of contact
  • Strong written and verbal communication skills
  • Strong project management and organization skills
  • Strong proficiency in the Microsoft Office Suite, especially PowerPoint and Excel
  • Demonstrated excellence in building and maintaining profitable client relationships
  • Experience working with Healthcare or Medicare clients is a plus.
Benefits
  • Supportive environment
  • Personal growth opportunities
  • Professional development
  • Flexibility in work arrangements

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
omnichannel marketingDirect MailEmail marketingSEOSEMproject managementclient relationship managementdata-driven marketinginvoicing process managementaccount profitability management
Soft skills
communication skillsorganizational skillsrelationship buildingempathyproactive identification of opportunitiesfacilitation skillstimelines managementclient needs understandingteam collaborationproblem-solving