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About the role
Key responsibilities & impact- Manage daily workload of assigned outgoing provider billing calls
- Promptly answer incoming Recovery Line calls
- Monitor and respond to voicemails in a timely manner
- Research and update provider records in Recovery internal systems
- Maintain HIPAA compliance and request medical records as needed
- Ensure urgent calls are managed with priority
- Additional miscellaneous duties as assigned by supervisor
Requirements
What you’ll need- 2-3 years of customer service experience, preferably in receivable/collections
- Familiarity with medical claims, billing, and payment
- Knowledge of procedure codes and billing (CPT/HCPCS, ICD-10, etc)
- Strong organizational skills
- Strong verbal and written communication skills
- Experience in appeals, denial or rejection analysis
- Proficient in Word, Excel, and Windows-based systems.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicemedical claimsbillingpayment processingprocedure codesCPTHCPCSICD-10appeals analysisdenial analysis
Soft Skills
organizational skillsverbal communicationwritten communication