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About the role
Key responsibilities & impact- Lead pre- and post-sale presentations and coordinate regular client meetings to maintain strong relationships and ensure alignment on goals and services.
- Drive revenue growth through upselling, cross-selling, and strategic account planning across assigned clients.
- Manage and track client communications using the CRM system
- Oversee client proposals, renewals, and implementations, ensuring timely and effective execution in collaboration with internal teams.
- Develop and maintain Strategic Account Plans that outline client goals, key initiatives, and growth opportunities.
- Serve as the primary client contact, ensuring timely communication, issue resolution, and overall satisfaction.
- Demonstrate strong knowledge of AMPS products and services, effectively aligning solutions with client needs.
- Collaborate with internal teams to resolve client issues, improve service delivery, and streamline processes.
- Ensure compliance with company policies, procedures, and HIPAA standards in all client interactions.
- Partner with Operations, SMEs, and other departments to meet client requirements and strengthen relationships.
Requirements
What you’ll need- 3+ years of experience in managing both internal and external relationships; knowledge of healthcare plan administration.
- Experience in healthcare plans, health insurance, or equivalent
- Exceptional communication skills, both written and verbal, with strong presentation abilities in-person and virtually.
- Proficiency in MS Office, especially in advanced Excel functions and PowerPoint.
- Ability to manage multiple client accounts, work under pressure, and consistently deliver exemplary customer service.
- A plus if you have… Bachelor's degree in marketing or business administration
- Self-funded healthcare experience
Benefits
Comp & perks- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plan with company match.
- Generous paid time off and holiday schedule.
- Professional development opportunities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
client relationship managementaccount planningupsellingcross-sellingproposal managementissue resolutionservice deliveryHIPAA compliancehealthcare plan administrationadvanced Excel functions
Soft Skills
communication skillspresentation skillscustomer servicecollaborationproblem-solvingtime managementorganizational skillsrelationship managementadaptabilityattention to detail