Associate Account Manager

amps

Associate Account Manager providing support to clients in the pharmacy benefits management sector. Ensuring operational excellence and client satisfaction while addressing service-related issues remotely.

Posted 4/14/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested
Maintain ownership for assigned service/operational deliverables and ensures operational excellence
Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues
Assist with both standard and non-standard reporting/analytics as needed
Handle Billing and Rebates research
Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts
Serve as the voice of the client within Drexi to drive continuous service improvement and accountability
Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty
Attends Open Enrollment events

Requirements

What you’ll need

Bachelor's Degree Preferred
Minimum of 1-year experience in a pharmacy and/or pharmacy benefit management
Excellent verbal and written communication skills
Understanding the PBM industry required
Excellent customer service skills
Strong analytical and problem-solving skills
Detail-oriented, flexible, and strong organizational skills
Ability to work independently and within a team environment
Ability to travel on an as-needed basis

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reportinganalyticsbillingrebatesservice deliveryoperational excellenceproblem-solvingclient access requestsbenefit setup

Soft Skills

communicationcustomer serviceanalytical skillsorganizational skillsdetail-orientedflexibilityindependenceteamworkservice improvement

Certifications

Bachelor's Degree