Associate Account Manager
amps
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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About the role
- Provide client facing support, internal and external reporting, submit client access requests, and assist with benefit set up and project support as requested
- Maintain ownership for assigned service/operational deliverables and ensures operational excellence
- Assist with monitoring and identifying service trends as requested, to allow for immediate resolution of any service issues
- Assist with both standard and non-standard reporting/analytics as needed
- Handle Billing and Rebates research
- Collaborate and take immediate action to resolve operational/service-related issues; escalate issues when appropriate and drive recovery efforts
- Serve as the voice of the client within Drexi to drive continuous service improvement and accountability
- Coordinates deliverables with internal operational departments to ensure client satisfaction and loyalty
- Attends Open Enrollment events
Requirements
- Bachelor's Degree Preferred
- Minimum of 1-year experience in a pharmacy and/or pharmacy benefit management
- Excellent verbal and written communication skills
- Understanding the PBM industry required
- Excellent customer service skills
- Strong analytical and problem-solving skills
- Detail-oriented, flexible, and strong organizational skills
- Ability to work independently and within a team environment
- Ability to travel on an as-needed basis
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
reportinganalyticsbillingrebatesservice deliveryoperational excellenceproblem-solvingclient access requestsbenefit setup
Soft Skills
communicationcustomer serviceanalytical skillsorganizational skillsdetail-orientedflexibilityindependenceteamworkservice improvement
Certifications
Bachelor's Degree