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Tech Stack
Tools & technologiesGoGrafanaJavaLinuxPythonSQL
About the role
Key responsibilities & impact- Support a monitoring system to test, troubleshoot, and analyze Ampowr systems active in the field.
- Collaborate with the EMS team to understand support needs and seamlessly integrate a ticketing system into existing workflows.
- Troubleshoot software and hardware problems, escalating complex issues to the appropriate teams when necessary.
- Work closely with the Jakarta-based engineer, the Netherlands support team, and the Commercial/Software departments to ensure a unified approach to issue resolution.
- Contribute to the creation of an internal and external knowledge base to empower users with self-help resources.
Requirements
What you’ll need- Study background in a relevant field (e.g., Software Engineering, Information Technology, Computer Science).
- 1–3 years of experience with ticketing systems (Jira or similar), alerting/monitoring tools (Grafana or similar), and customer support.
- Proven, hands-on experience with Linux and Networking concepts.
- Proficient with SQL.
- Fluent and proficient in English (written and spoken) to collaborate effectively with international teams.
- Strong problem-solving and prioritization skills, with the ability to work independently and collaboratively across different time zones.
- Experience with at least one programming language, such as Python, Java, or Go is a plus.
- Affinity with Energy Monitoring Systems (EMS) is a plus.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Ampowr Website LinkedIn All Job Openings 51 - 200 employees Founded 2021 ⚡ Energy 🔧 Hardware ☁️ SaaS Energy
- Hardware
- SaaS Ampowr is a provider of Battery Energy Storage Systems (BESS) and an in-house Energy Management System (Cosmos) that integrates batteries, renewable generation, grid usage, EV charging, and other assets to optimize energy use, reduce costs, and enable energy trading. They offer full-service solutions across commercial, industrial, and utility-scale applications, including system design, project management, installation, and maintenance, and hold multiple ISO certifications for quality, environment, and security. Technical Support Engineer 🔥 59 minutes ago 🏢🏡 Jakarta – Hybrid ⏰ Full Time 🟢 Junior 📞 Support Engineer Grafana Java Linux Python SQL Go Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Support a monitoring system to test, troubleshoot, and analyze Ampowr systems active in the field.
- Collaborate with the EMS team to understand support needs and seamlessly integrate a ticketing system into existing workflows.
- Troubleshoot software and hardware problems, escalating complex issues to the appropriate teams when necessary.
- Work closely with the Jakarta-based engineer, the Netherlands support team, and the Commercial/Software departments to ensure a unified approach to issue resolution.
- Contribute to the creation of an internal and external knowledge base to empower users with self-help resources. 🎯 Requirements
- Study background in a relevant field (e.g., Software Engineering, Information Technology, Computer Science).
- 1–3 years of experience with ticketing systems (Jira or similar), alerting/monitoring tools (Grafana or similar), and customer support.
- Proven, hands-on experience with Linux and Networking concepts.
- Proficient with SQL.
- Fluent and proficient in English (written and spoken) to collaborate effectively with international teams.
- Strong problem-solving and prioritization skills, with the ability to work independently and collaboratively across different time zones.
- Experience with at least one programming language, such as Python, Java, or Go is a plus.
- Affinity with Energy Monitoring Systems (EMS) is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
Software EngineeringInformation TechnologyComputer SciencePythonJavaGo
Soft Skills
Strong Problem-Solving SkillsPrioritization SkillsAbility to Work IndependentlyCollaborative Skills