AMPLO

Senior Customer Success Manager

AMPLO

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $110,000 - $130,000 per year

Job Level

Senior

About the role

  • You’ll ensure customers are continuously supported, engaged, and set up for long-term growth.
  • You will build deep partnerships, guide product adoption, surface expansion opportunities, and proactively address risks to drive renewals and customer health.
  • You’ll serve as the connective tissue between each department.
  • You’ll monitor and refine KPIs across onboarding, adoption, and retention.
  • You’ll own success planning and feedback loops, using insights to inform strategic initiatives and improve service delivery.
  • You’ll support the development of enablement materials, templates, and automation to scale the team’s impact.

Requirements

  • 5+ years of experience in Customer Success, Onboarding, or Implementation within a B2B SaaS environment, including at least 1–2 years in a people management or team lead role.
  • Excellent communication and project management skills across both business and technical audiences.
  • Adaptable and comfortable working in fast-paced, evolving environments with a bias toward action.
  • Familiarity with tools such as Salesforce or industry-specific platforms (insurance experience a plus).
Benefits
  • Remote-first environment and ability to work anywhere in the US within 3 hours of EST
  • A whole person approach to taking care of you with medical, vision, dental, disability, and life benefits
  • 401(k) retirement plan with employer matching and safe harbor vesting
  • Meaningful work-life balance with an UPTO policy and 13 paid company holidays
  • Annual wellness stipend to support your health goals
  • Paid maternity and parental leave policies

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Customer SuccessOnboardingImplementationProject ManagementKPI MonitoringService Delivery Improvement
Soft skills
CommunicationAdaptabilityTeam LeadershipPartnership BuildingRisk Management