Amplitude

Strategic Program Manager

Amplitude

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Ensure all stakeholders are aligned and executing against key account activities, deliverables, timelines, and overall strategic priorities.
  • Own the end-to-end orchestration of strategic customer initiatives—aligning internal resources, scheduling key engagements, and facilitating client meetings to support successful delivery and engagement health.
  • Track and communicate progress across milestones, dependencies, and blockers to internal stakeholders, partnering closely with Account Executives, Solution Engineers, Customer Success Architect and Professional Services.
  • Act as a key facilitator for recurring client meetings, workshops, and planning sessions to ensure momentum and alignment.

Requirements

  • Proven experience in a customer-facing program or project management role, ideally within enterprise B2B SaaS.
  • Strong business acumen and the ability to ensure all efforts are strategically aligned to customer business goals.
  • Excellent communication and facilitation skills, with the ability to drive collaboration across cross-functional teams.
  • Able to manage multiple workflows in a fast-paced work environment and the ability to embrace and navigate ambiguity and complexity.
  • A collaborative, team-first mindset with a focus on enabling success across the account pod and customer engagement
  • At least 5 years of experience in a consulting, customer success, project management, or professional services role in an enterprise B2B SaaS role. Proven success managing complex enterprise customers with multiple stakeholders and technical depth.
  • 7+ years of overall professional experience in the software, consulting or product industries.
  • Demonstrated ability to engage and  influence C-level executives and translate business goals into measurable outcomes.
  • Strong project management, communication, and problem-solving skills. PMO certification is a plus.
  • Experience in Analytics, Experimentation or Martech products is a plus.
Benefits
  • Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee ​M​edical, ​D​ental,​ ​​​​​​​​Vision on select plans
  • Flexible time off, ​p​aid holidays, and more
  • Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
  • Excellent Parental benefits including​:​ 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
  • Employee Stock Purchase Program​ (ESPP)​

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementprogram managementcustomer successconsultingB2B SaaSanalyticsexperimentationMartech
Soft skills
communicationfacilitationcollaborationbusiness acumenproblem-solvingteam-first mindsetability to manage multiple workflowsnavigating ambiguityinfluencing C-level executives
Certifications
PMO certification
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