Ensure all stakeholders are aligned and executing against key account activities, deliverables, timelines, and overall strategic priorities.
Own the end-to-end orchestration of strategic customer initiatives—aligning internal resources, scheduling key engagements, and facilitating client meetings to support successful delivery and engagement health.
Track and communicate progress across milestones, dependencies, and blockers to internal stakeholders, partnering closely with Account Executives, Solution Engineers, Customer Success Architect and Professional Services.
Act as a key facilitator for recurring client meetings, workshops, and planning sessions to ensure momentum and alignment.
Requirements
Proven experience in a customer-facing program or project management role, ideally within enterprise B2B SaaS.
Strong business acumen and the ability to ensure all efforts are strategically aligned to customer business goals.
Excellent communication and facilitation skills, with the ability to drive collaboration across cross-functional teams.
Able to manage multiple workflows in a fast-paced work environment and the ability to embrace and navigate ambiguity and complexity.
A collaborative, team-first mindset with a focus on enabling success across the account pod and customer engagement
At least 5 years of experience in a consulting, customer success, project management, or professional services role in an enterprise B2B SaaS role. Proven success managing complex enterprise customers with multiple stakeholders and technical depth.
7+ years of overall professional experience in the software, consulting or product industries.
Demonstrated ability to engage and influence C-level executives and translate business goals into measurable outcomes.
Strong project management, communication, and problem-solving skills. PMO certification is a plus.
Experience in Analytics, Experimentation or Martech products is a plus.
Benefits
Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
Flexible time off, paid holidays, and more
Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
Employee Stock Purchase Program (ESPP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.