Amplitude

Senior Customer Success Architect

Amplitude

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona, California, Colorado, Oregon, Washington • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AndroidiOSJavaJavaScriptPythonSQL

About the role

  • Serve as a trusted technical advisor for our customers in the west region
  • Provide strategic consultation in taxonomy design, instrumentation and data governance leveraging Amplitude products
  • Guide customers on data management and consult on customer taxonomy and tech stack integrations
  • Be an expert in the Digital Optimization System to integrate Amplitude into additional data flows and business processes
  • Gather, organize, and report trends and customer insights to optimize business processes, documentation and services
  • Collaborate cross-functionally with Product, Engineering, Platform Support and Customer Success Managers to streamline internal processes and improve data management experience for customers
  • Potential travel once per quarter

Requirements

  • MUST be located in the west region (PST or MST); ideal cities include San Francisco, Seattle, Los Angeles, San Diego, Portland, Denver, or Remote - West
  • At least 5 years of customer facing technical experience, with a demonstrated record of successfully engaging with enterprise accounts
  • Competent in API / SDK concepts, programming languages and concepts that underpin modern web and mobile development (e.g. SQL, JavaScript, Java, Python, Android, iOS, RESTful APIs)
  • Possess a mastery of Amplitude products to provide strategic consultation in taxonomy design, instrumentation and data governance
  • Be an expert in the Digital Optimization System to guide customers integrating Amplitude into additional data flows and business processes
  • Prior experience working with SaaS solutions in product analytics, digital marketing, A/B testing, business intelligence, customer data platforms, data warehouses/pipelines, or integration partners (preferred)
  • Excellent verbal and written social, presentation, and interpersonal skills; ability to explain complex technical concepts to stakeholders with varied technical competencies
  • Execution and customer service oriented skills; able to effectively prioritize and complete customer deliverables on-time and drive outcomes
  • Problem-solving mentality and positive attitude toward change at a rapidly growing company
  • Potential travel once per quarter
Benefits
  • Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
  • Flexible time off, paid holidays, and more
  • Generous stipends to spend on wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual)
  • Excellent Parental benefits: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
  • Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and One Medical membership (select U.S. locations only)
  • Employee Stock Purchase Program (ESPP)
  • Equity, benefits and other forms of compensation eligibility
  • Company-sponsored 401(k) retirement plan (mentioned for Washington)
  • Unlimited PTO and 10 to 13 holidays annually (Washington only)
  • Mentorship programs, management training, and wellness initiatives
  • Charitable giving grant and paid volunteer time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
APISDKSQLJavaScriptJavaPythonAndroidiOSRESTful APIsdata governance
Soft skills
verbal communicationwritten communicationpresentation skillsinterpersonal skillsexecution orientedcustomer serviceproblem-solvingadaptabilityprioritizationcollaboration