Senior Technical Success Manager
Amplitude
full-time
Posted on:
Location Type: Remote
Location: California • Oregon • United States
Visit company websiteExplore more
Salary
💰 $151,000 - $252,000 per year
Job Level
About the role
- Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal
- Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (e.g. managing internal and partner teams), project reporting
- Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
- Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
- Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities with a point of view on how they enable customer growth
- Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
- Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
- Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities across your book
- Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
- Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale
Requirements
- 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
- 2+ years of experience specifically leading enterprise software deployments where change management and foundational data governance were core priorities.
- 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
- Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
- Experience training or enabling non-technical teams to become data-sufficient.
- Excellent communication skills to influence everyone from a data engineer to a C-level executive.
- Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.
Benefits
- Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plans
- Flexible time off, paid holidays, and more
- Fidelity 401/K
- Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much more
- Excellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support
- Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)
- Employee Stock Purchase Program (ESPP)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer deploymentproject managementdata governancechange managementrisk managementsuccess plansbusiness reviewsAI-augmented signalsuse case alignmentB2B SaaS
Soft Skills
communication skillsinfluencingcoachingstakeholder engagementproblem-solvingteam collaborationadaptabilitycustomer advocacystrategic thinkingcontinuous improvement